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May 24, 2023

• Digium Build Your Own Communications Platform with APIdaze (CPaaS)

  No commercial off-the-shelf software meeting your needs? Tired of wasting time juggling multiple, disparate communications tools to get the job done?

  Tie together Voice, Video, and SMS, for example, and integrate customized solutions into your existing user interface or business processes with our pre-built APIs in our communications platform/SDK environment.

  APIdaze is our CPaaS platform for programmable telephony that clients have used to develop custom IVRs, create webhooks for WebRTC, and even develop AI Bot responders. Build your own call center, integrate SMS in your softphone client, automate call tracking applications, and more; the applications are nearly endless.

  APIdaze enables you to create the perfect communication solution platform, or augment your existing one, without the time and money building it all by yourself.

  Check out this customer testimonial for more details.

  APIdaze can integrate with your existing platform to enhance your development efforts. APIdaze is highly customizable and uses our pre-built communications API’s to enable your developers to add real-time voice, video, and messaging elements into VoIP, web, and mobile applications.

  Download our paper on the CPaaS Revolution to learn more about how APIdaze can streamline your communication platform development efforts.

  About Sangoma Wholesale Carrier Services

  Sangoma Wholesale Carrier Services, formerly known as VI, provides value-added resellers access to industry-best Sip Trunking products and carrier services, over our own nation-wide network at discounted rates to service aggregators. We offer wholesale Trunking as a Service (TaaS), provide telecom compliance and regulatory solutions, SPAM/Fraud protections, and reseller-focused features such as Hosted Billing. Sangoma Wholesale Carrier Services continues a legacy of innovations in product development, the expansion of our core networks and to advance technological capabilities, such as CPaaS, to help value-added resellers thrive as communications service providers.

  The post Build Your Own Communications Platform with APIdaze (CPaaS) appeared first on Sangoma Technologies.

May 23, 2023

• Digium Cybersecurity Importance to SMBs

  Cybersecurity is essential for SMBs. This Business Tech Weekly article explains why in more detail, but some of the obvious ones include a relative lack of resources, inadequate training, and the desire to spend only what the business considers to be “needed.”

  But this is proving risky. According to the IBM Security, Cost of Data Breach 2022 Report, data breaches cost businesses a lot of money. “Reaching an all-time high, the cost of a data breach averaged $4.35M in 2022, and 83% of organizations studied have experienced more than one data breach.”

  As such, today, many companies are making this their number one IT priority – to ensure they do not contribute to the next report!

  But what to do about it? While the Business Tech Weekly article explains a few essential areas to cover (like training employees about phishing emails, instituting solid passwords, etc.), that still won’t cover everything.

  The IT department may have a big load they can’t handle. One good way to address that is to go to a Managed Service Provider who can offer these services. One you already go to for your UCaaS or Access—someone like Sangoma.

  The post Cybersecurity Importance to SMBs appeared first on Sangoma Technologies.

May 17, 2023

• Digium The Pitfalls To Avoid In DIY SD-WAN

  In our last blog we started a conversation around the advantages of Managed SD-WAN vs DIY. In this post we are continuing that discussion by outlining some of the pitfalls to avoid when attempting a DIY SD-WAN.

  Overloading internal IT & Project Management Resources

  Depending on the size of the business, monopolizing IT staff resources for SD-WAN deployment may not be the best use of their time when they could be focusing on more strategic efforts. Enterprise businesses may be fine as they may have an entire floor dedicated to IT/ project management resources, but for an SMB, the IT resources are much thinner. So, keeping IT resources as strategic as possible is most important here.

  Inaccurate Budget & Timeline

  As already discussed, there are a lot of things that need to be discovered when it comes to the implementation and post-implementation of an SD-WAN solution. When it comes to budget, there is a need to expand the focus not just on dollars but take a look at the human capital and timeline to be able to complete a deployment.

  For small to medium-sized businesses, it’s beneficial to align with an experienced MSP who can deploy a dedicated team of certified and specialized network engineers that not only can set realistic expectations but can help them remain mindful of all the steps for an on-time delivery.

  Overlooking/Underestimating the Complexity of Networks

  The first question an executive team should ask themselves is, “Should we continue to manage our networks within?” It’s a meaningful and impactful question, especially if the business is starting to embrace hosted solutions, SaaS, or public cloud services, where the network’s complexity will change drastically.

  Thinking that SD-WAN & A Network Cure-all

  A major benefit of SD-WAN is that it can automatically detect link failures and seamlessly failover to a backup connection. So, if there is a failure in the primary link, a business will not notice any service disruption because it will continue to function over the failover connections. What this means is that the actual problem is never detected and resolved. For example, if the primary connection is a broadcast connection and the failover is over LTE, if the primary link fails, everything routes over to LTE and will continue to do so until the primary link failure is resolved. In this scenario, the business would be paying for increased charges since the connection remains on LTE. So SMBs may not have the capacity to maintain SD-WAN services efficiently.

  Key Executive Considerations

  • What are some of the key business outcomes expected from SD-WAN?
  • Does the business have in-house expertise that can select & purchase, project manage, install, and manage an SD-WAN solution?
  • Is managing SD-WAN in-house adding value to the business, or are there other ways?

  Can the business supply helpdesk staff with 24/7/365 monitoring & support?
  Many businesses run from 9-5 but want their networks to run smoothly around the clock without straining their staff.

  Can the public cloud be leveraged?
  Which deployment model will best support the use of SaaS and public cloud services? It’s essential to understand the different workloads and how that traffic will traverse the network for an end-user experience.

  Timeline for implementation & can we meet the desired dates?
  The best thing to do here is to define the desired completion dates, then work backward and develop milestones that need to be completed then be able to understand if those milestones can be completed by those desired dates.

  Business Outcomes

  There are 6 key outcomes for a business deploying SD-WAN:

  Hard Cost Savings
  SD-WAN vendors on the market typically promote the hard cost savings of their industry solution. SD-WAN saves substantial circuit costs for businesses relying on legacy circuits for their locations.

  When it comes to growth enablement, how can companies rapidly deploy for new locations or new applications? Ideally, they want to reduce provisioning time and turn up services for their end users in days, not weeks or months.

  Reduction of Risk & Meeting Compliance
  How can a company have advanced service features to identify and respond to security threats that may become prevalent in its environment?

  Business Continuity
  How can companies have continuity and be able to failover to secondary and tertiary connections services in the event that their primary provider suffers an outage?

  Efficiency & Productivity
  This relates to the end-user experience, and they want to know that when they turn on their applications-that, they will work. It’s about understanding how a network can be designed to prioritize and shape bandwidth to support those business-critical applications.

  Simplified Billing
  This is an impactful value but not necessarily known upfront. There is value here in handling multiple carriers and being able to consolidate billing. For example, for nationwide businesses and all their locations, what is realized is that their back office becomes inundated. The workload sometimes becomes out of control with individual bills from many different carriers, which may require an increase in the accounting departments to handle this. So, you can consolidate the circuits, hardware, and licenses into a simple bill with SD-WAN or a managed SD-WAN solution.

  So, while there are front-end needs for SD-WAN, things like simplified billing is a nice white-glove approach to SD-WAN to look out for.

  Stay tuned for our next and final blog post on DIY vs a Managed approach for SD-WAN.

  Or get in touch with one of our Managed SD-WAN specialists.

  The post The Pitfalls To Avoid In DIY SD-WAN appeared first on Sangoma Technologies.

May 15, 2023

• ng-voice How to make voice services economically viable in private 4G/5G networks

  Mobile Private Network (MPN) is a buzzword in the enterprise space. An MPN is a mobile network designed for a certain use case in a particular region and utilizes 4G or 5G cellular technology. The network is exclusively used by the enterprise and can be managed by it or as a managed service on its behalf. With the increase in availability of spectrum for private networks and telco suppliers such as ng-voice providing low-footprint Core software, the interest and adoption of private networks have accelerated. While data use cases were the initial focus in MPNs, demand for voice use cases is steadily increasing owing to the need of guaranteeing quality of service for voice-based mission-critical use cases.

   

  According to a study by CMI (Custom Market Insights) [1], the Global Private 5G Network Market was estimated at USD 1.45 Billion in 2021 and is anticipated to reach around USD 41.80 Billion by 2030, growing at a CAGR of ~49.7% between 2022 and 2030. With the maturity of 5G standalone networks, enterprises are leveraging the capabilities/features of 5G technology to enhance existing operations or introduce new product offerings for additional revenue streams. Digital transformation, intelligent factories, and the Internet of Things (IoT) are applications of enterprise transformation. Though 5G is the focus in private networks, it should be acknowledged that 4G technology is also a viable option for private networks and provides the necessary capabilities depending on the use case.

   

  Some enterprises have deployed private networks for decades, mainly in the form of Wi-Fi. However, both 4G and 5G cellular technologies offer significant advantages over other technologies, including Wi-Fi 6. They provide better coverage, are more reliable, provide better flexibility to deploy, support moving devices more effectively, and have better security. In the case of 5G, there are additional capabilities, most relevantly the Ultra-Reliable Low Latency Communications (URLLC) functionality, which will allow for the support of real-time control systems, autonomous vehicles, and augmented/virtual reality, amongst other things. ng-voice’s IMS is suitable for both 4G or 5G private networks and can provide Voice over LTE (VoLTE) and Voice over New Radio (VoNR) capabilities. Furthermore, integration of ng-voice’s IP Multimedia Subsystem (IMS) with use case-specific application servers (e.g., Mission Critical servers) ensures that various use cases or scenarios can be achieved in a private network setup.

   

  Industries managing or providing critical services require a secure and reliable network. Always-on connectivity and guaranteed Quality of Service (QoS) need to be ensured. Let us look at some examples of use cases.

   

  In the healthcare industry, reliable communication is required for communication between healthcare personnel, especially where life is at stake. Furthermore, there are IoT applications where medical devices (e.g., ventilators) can initiate calls to medical personnel based on triggers such as heart rate going above a threshold.

   

  In public safety, security, construction, manufacturing, and mining industries, Push-to-talk (PTT) over Cellular (PoC) is a common use case. PoC allows cell phones to be used as walkie-talkies. Users can communicate by pressing a button and speaking when the phone indicates it is OK to do so. The user releases the button when they are done talking. A PTT Application Server communicates with the IMS to enable PTT over IMS; hence, guaranteed resources are allocated in the network for transmission of speech. Furthermore, there is efficient network resource utilization, as resources are only allocated when a user is actually speaking.

   

  Enterprises may choose to deploy private networks with emergency calling capabilities as well. ng-voice’s IMS recognizes the emergency call based on a preconfigured list of emergency numbers and prioritizes the call accordingly. The emergency call can be routed to a private emergency center or Public-Safety Answering Point (PSAP). ng-voice’s IMS is compliant with emergency calling regulatory standards, including those of the EU and North America.

  Lower cost, reduce complexity.

  One of the biggest differences between private and public networks is the economy of scale. Whereas the public network typically caters to a larger number of subscribers, private networks’ size can vary from tens to a few thousand subscribers and/or devices. Making these small networks commercially viable requires a low-cost, low-complexity solution. This applies to both deployment as well as operations. To achieve this, firstly, the solution should be able to scale down to a very small number of subscribers. Secondly, it should be easy to deploy with limited integration, e.g., through a single pre-integrated solution (combined Radio and Core). Thirdly, as enterprises might not have in-house 4G/5G skillsets, the solution needs to be easy to maintain and operate.

   

  ng-voice’s IMS solution is perfectly positioned to address these challenges through its fully micro-service–based and containerized architecture, which is scalable from very few subscribers to 1000s using only a minimal footprint. As an example, ng-voice’s IMS solution deployed on a box-standard Intel® NUC Mini PC (Intel Core i5 processer, 16 GB RAM, 1 TB storage) already caters for a few thousand subscribers. This, together with the flexible pricing model, results in a much lower TCO (Total Cost of Ownership) compared to legacy IMS solutions, with as much as 80% operational cost reduction, as highlighted in the figure below.

  

  To simplify the deployment and integration, ng-voice IMS can be deployed automatically, based on your preferred deployment model, be it private cloud, edge cloud, or public cloud, and has been integrated with various solution partners to further reduce integration complexity.

   

  ng-voice’s extensive use of Automation and Artificial Intelligence helps to keep operations straightforward, providing automated lifecycle management through full CI/CD flow, in-service scaling (up and down), and auto-healing. In addition, ng-voice offers an IMS-aaS model, providing a fully managed solution, further simplifying the operations.

   

  To learn more about ng-voice’s IMS, please contact info@ng-voice.com or visit our website at https://www.ng-voice.com/.

   

  [1]: https://www.custommarketinsights.com/report/private-5g-network-market/

  

  Pieter Knikkink

  VP of Partnerships and Alliances

  Publisher Bio

  Pieter is a veteran telecommunications professional with over 20 years of experience in various roles around the world. Prior to joining ng-voice, Pieter worked at Nokia in various roles around the world. In 2022, he joined ng-voice and currently is the VP of Partnerships and Alliances. He is responsible for managing and nurturing the company’s relationships with key partners and driving strategic alliances that enable ng-voice to grow and expand its business.

  

  Elijah Indarjit​

  Customer Solution Architect

  Publisher Bio

  Elijah has vast experience in the industry working for companies such as Vodacom South Africa and Vodafone Turkey. In his previous roles, Elijah deployed VoLTE interconnected networks and developed a Core network strategy and evolution, resulting in better service quality for customers. Elijah brings his skills in IMS, Packet Core, Voice Core, and QoS to ng-voice to design solutions and evolve our portfolio based on customer needs.

May 11, 2023

• Digium What is an Omnichannel Contact Center & Why Should You Care?

  In today’s fast-paced business environment, customer expectations are higher than ever before. Customers demand seamless experiences across all channels, including voice, email, chat, social media, etc. To meet these expectations, contact centers must be able to provide an omnichannel experience.

  What is an omnichannel contact center?

  An omnichannel contact center is a customer service strategy that integrates all communication channels and allows customers to switch between channels while maintaining the context of their interactions. This approach enables businesses to provide a consistent and personalized experience across all channels, increasing customer satisfaction and loyalty.
  Omnichannel means you can reach out and touch your audience wherever they are, which means you have more opportunities to get them interested in what you’ve got going on. You can do this by using channels like email, phone calls, text messaging, and even social media platforms.
  An omnichannel contact center is the next step in customer service for companies that want to provide a better customer experience but maintain efficiency and effectiveness.
  Here are some reasons why an omnichannel contact center is necessary:

  Customers expect it: As mentioned earlier, customers expect a seamless experience across all channels. They want to be able to contact a business through their preferred channel and have their inquiries resolved quickly and efficiently.

  Improved customer retention: Customers are more likely to stay loyal to a business that provides a seamless and personalized experience across all channels. An omnichannel contact center can help businesses retain customers by providing a consistent and efficient customer experience. Switching communication channels can improve hold/wait times, fostering a better customer experience.

  Better Reporting and insights: An omnichannel contact center can give businesses better insights into customer behavior and preferences. By tracking customer interactions across all channels, businesses can better understand their customer’s needs and preferences.

  In conclusion…

  Ultimately, an omnichannel contact center is all about providing a better customer experience. It’s not just about technology or how you deliver your services; it’s about understanding what customers want and how they want to interact with your brand. By combining all of these things into one seamless process, organizations can create a contact center that meets their customers where they are and, thus, create loyal customers who will continue to do business with them in the future.

  For additional information on Sangoma CX and omnichannel, click here.

  The post What is an Omnichannel Contact Center & Why Should You Care? appeared first on Sangoma Technologies.

May 10, 2023

• Digium The Growing Benefits of 5G Wireless Internet for Businesses

  In today’s digital age, businesses rely heavily on fast and reliable internet connectivity to stay competitive and succeed. With the advent of 5G wireless internet, businesses can experience a new level of internet connectivity which is faster, more reliable, and more secure than ever before. Here are some of the growing benefits of 5G wireless internet for businesses:

  1. Lightning-Fast Internet Speeds

  One of the most significant benefits of 5G wireless internet is its lightning-fast internet speeds. With download speeds up to 100 times faster than 4G, businesses can enjoy seamless connectivity and faster data transfer rates. This means businesses can upload and download large files in seconds, host virtual meetings without lag, and stream high-quality video content without buffering.

  2. Seamless Connectivity

  Another benefit of 5G wireless internet is its seamless connectivity. Unlike traditional wired internet connections limited to certain areas, 5G wireless internet is accessible almost anywhere. This means businesses can stay connected on the go or in remote locations.

  3. Increased Productivity

  With faster internet speeds and seamless connectivity, businesses can experience increased productivity. Employees can complete tasks faster, communicate with each other seamlessly, and collaborate on projects more effectively. This can lead to increased efficiency and better performance.

  4. Better Security

  5G wireless internet is designed to be more secure than previous generations of wireless technology. With its enhanced security features, businesses can protect their data and communications from cyber threats more effectively. This can help businesses avoid costly data breaches and protect their sensitive information.

  5. Future-Proof Technology

  5G wireless internet is a future-proof technology supporting the latest applications and devices. As businesses embrace new technologies, such as the Internet of Things (IoT) and artificial intelligence (AI), they will require faster and more reliable internet connectivity. 5G wireless internet is designed to meet these demands, making it a valuable investment for businesses looking to stay ahead of the curve.

  Sangoma has launched its 5G wireless Broadband internet service as part of its Managed Internet connectivity product suite. Our new wireless service leverages our relationships with the major US wireless carriers to deliver customers the best 5G plan based on their geographical location and from the provider of their choice! It consists of:

  • Download speeds up to 650 Mbps+
  • Data options from 50GB -> unlimited data
  • Static public IP address included!

  Since it’s part of Sangoma’s Managed Internet services, customers benefit from 24/7/365 maintenance and monitoring from our in-house NOC.

  If you want to take your business to the next level, consider upgrading to our 5G wireless internet today!

  Contact Sales

  Contact Sales

  The post The Growing Benefits of 5G Wireless Internet for Businesses appeared first on Sangoma Technologies.

May 09, 2023

• Digium Reminder: Sangoma is Recognized in the Gartner UCaaS Magic Quadrant

  About 6 months ago, it was announced that Sangoma was positioned by Gartner, Inc. in the 2022 Gartner® Magic Quadrant for Unified Communications as a Service. Sangoma is one of only twelve other companies placed in 2022 and one of just six companies to appear consecutively for the last eight years.

  So why am I writing about it again, now? This is on my mind since at last week’s Channel Partners conference, I was asked about this multiple times. Sangoma’s brand is getting out there more, to people who may not know us that well. This becomes part of the 60 second Sangoma story

  Read More About Sangoma's Magic Quadrant Award

  Read the Full Report

  The post Reminder: Sangoma is Recognized in the Gartner UCaaS Magic Quadrant appeared first on Sangoma Technologies.

May 03, 2023

• Digium Why Managed SD-WAN is Better than a DIY Approach in a Digital Transforming World

  Why do businesses look for SD-WAN solutions? What kind of challenges are they experiencing? Why do businesses want to change how their business locations and end users connect?

  This is the first of 3 posts where we discuss the needs for SD-WAN within business networks, the different ways to implement and lastly the benefits of partnering with an MSP for a Managed approach to SD-WAN.

  Short and simple, the traffic across networks continues to increase, and so too are business networks. In fact, global network traffic size is expected to expand at a compound annual growth rate (CAGR) of 9.7% from 2021 to 2028 and even higher for small-to-medium sized businesses of 10.3% during the respective period. Businesses purchase various software and applications and then realize that their network is limiting them from achieving their goals. It’s become very labor-intensive for them to log into many devices to manage their network.

  Current Trends & Challenges

  Today’s business environments are seeing a lot of challenges in the following ways:

  • Mobile devices on the corporate network, BYOD, and guest access are straining corporate LAN and WAN
  • IT staff struggling with how to manage security during growth
  • Poor end-user and application experience
  • High-cost interest services from multiple carriers

  As trends continue and companies undergo digital transformation, they are embracing more software-as-a-service (SaaS) and public cloud applications. In a prior time, they relied on applications and services running on servers in their office locations. Now they are moving to a business model where they rely on that being provided as a service, where those applications run on hardware located elsewhere. So businesses need to understand how to manage their networks in this new way, how to secure them, and be able to provide a reliable end-user experience so that end-users can achieve what’s needed. They also need to figure out how to connect all their locations, decide what type of internet services are needed at each, and what type of carriers they need to embrace in order to achieve a holistic environment. This all focuses on a company’s network, how it’s set up, and how it’s managed.

  This identifies software-defined wide area networking (SD-WAN) as a need within business networks. SD-WAN is a virtual WAN architecture that allows businesses to leverage any combination of transport services, such as broadband, MPLS, LTE, to securely connect users to applications. SD-WAN uses a centralized control function to steer traffic securely and intelligently across the WAN and directly to trusted SaaS providers. This increases application performance and delivers a high-quality user experience, which increases business productivity and agility and reduces IT costs. This is why we are seeing businesses of all sizes adopting SD-WAN at an exponential rate. For instance, an in-depth analysis of industry insights shows that the market is expected to have an estimated Compound Annual Growth Rate (CAGR) of 31.2% between 2022 and 2030. Significant contributors to this growth are small to medium businesses (SMBs). Prior to SD-WAN availability, SMBs were limited to offering goods and services globally and having a distributed workforce across multiple locations because it needed to be more of an operating cost to bear. With SD-WAN and a highly competitive landscape, SMBs can leverage SD-WAN to reduce operating expenses while leveraging multiple links to low-cost local internet lines.

  Selections: Things to Consider

  Deploying an SD-WAN solution can be very complex and includes a combination of three key elements when selecting the right components:

  • Hardware Vendor – There is a hardware component to SD-WAN that connects the business’ local network to the internet. It’s essential to select the right solution provider based on business needs. For instance, is the hardware standalone, or can it be integrated into business activities, such as security? New vendors are popping up in the market, and being able to identify their ability to withstand and stay within the market to provide long-term support is something to consider.
  • Carrier Selections – This depends on where the business locations operate. Are all locations in one geographical area or spread out and across territories? So, they’ll need to identify if they need local, regional, or national coverage and then figure out which carriers they trust.
  • Connection Types – What kind of access is required at each location? Choices exist from direct internet access, broadband, LTE, and the combination of those for primary and failover connections.

  Finding the right partner to work with will help businesses achieve their goals here.

  Implementation: Things to Consider

  After having selected the right components, there’s a list of things to consider on the implementation front.

  • Hardware, Licensing & Maintenance Contracts – SD-WAN hardware selected for each site which includes licensing and maintenance contracts the business will need to own.
  • Circuit Procurement with Independent Lead Time – Whether all the circuits are available from a single carrier or come from multiple carriers. Are they different technology types? What type of bandwidth will be needed for each location? And knowing when each will become available by the vendor to know how to roll out the solution.

    It’s important to note that the contracts for the hardware licenses and the circuits may not align, so it’s important to keep that in mind for renewal purposes.

  • Hardware Configuration & Shipping for Deployments at Each Site – Depending on the size of the business and the number of locations, it can take months or over a year, or even more, to roll out the solution. So, it’s imperative to consider this timeline, along with hardware licensing and circuit contract dates.
  • Installation, Delivery & Activation – The actual deployments in the field of the SD-WAN devices, the scheduling and the turning up of the circuits, and the activation and testing.

  So, there are many things to look at during the implementation cycle.

  Post Implementation

  Once everything is all set up from an implementation standpoint, there are things to consider regarding maintenance. Businesses need to document everything and keep the information current in the event their support teams need to reach out to hardware manufacturers or carriers for help. Or if changes are required during the lifecycle of the service. This includes:

  • Circuit diagrams
  • Network diagrams
  • Hardware and license inventory for asset management
  • Configuration files for deployed hardware
  • IP address schema for each site
  • Contact numbers and internal helpdesk, carrier, and vendor helpdesks
  • All the due diligence in maintaining each site’s network and IP address schema
  • All the different contacts from carriers and hardware manufacturers that need to be kept all together in case support teams need to reach out to individuals

  Stay tuned for the next post where we continue this discussion and get into the pitfalls to avoid in DIY SD-WAN.

  Or get in touch with one of our Managed SD-WAN specialists.

  The post Why Managed SD-WAN is Better than a DIY Approach in a Digital Transforming World appeared first on Sangoma Technologies.

April 28, 2023

• Enable Security April 2023: 3CX incident updates, WebRTC security and H264
  April brings with it conference announcements, updates to the 3CX incident and a very interesting paper about the most popular video codec. In this edition, we cover: New fuzzing of RTP codecs with SIPVicious PRO Details about our WebRTC security presentation for CommCon News about the 3CX compromise and much much more! RTCSec newsletter is a free periodic newsletter bringing you commentary and news around VoIP and WebRTC security. We cover both defensive and offensive security as they relate to Real-time Communications.

April 25, 2023

• Digium Application Aware Network

  More and more businesses are turning to the cloud to run parts of their business – from their phone system to their back office type systems to everything in between. And many of these services are managed services, offloading and optimizing IT resources.

  Many of these services run in different public networks, a hodge-podge of whatever the particular service uses, and run on any device. This puts stress on the networks as bottlenecks could occur. I’m sure we’ve all experienced this in our work-from-home experiences using video meetings – sometimes, the video is a bit “wonky” for brief periods. This can happen in business connections as well. As such, the networks businesses use to deliver workloads to their employees need to be responsive, or adaptive, to the applications running on them.

  This is one of the benefits of using SD-WAN. An SD-WAN solution has intelligence that can define traffic routes and priority based on the application need and, as such, can inherently find the best route for the traffic. There’s a lot more to it than a single sentence, though, as SD-WAN is complex.

  In fact, according to a 2021 Frost and Sullivan SD-WAN survey of North American-based network services decision-makers, 64% said they prefer a fully managed SD-WAN service, and 16% said they like a co-managed approach precisely because of the complexity of setting it up and running it. See what Sangoma has to offer with managed SD-WAN.

  The post Application Aware Network appeared first on Sangoma Technologies.

April 18, 2023

• ng-voice VoLTE in the IoT market – advantages of a cloud-native solution in the IoT context

  The advent of the Internet of Things (IoT) has brought about a revolution in many industries. Connected devices and machines able to communicate and share data have become the norm and are allowing advances in productivity and performance.

  IoT networks require high-quality data connections to allow machines to communicate. What is less known, however, is that ~20% of networks also require native voice features. Think about emergency calling in cars – who doesn’t know the button in the car you can press to speak to emergency services. The same goes for lifts. Or medical devices, which are equipped with voice technology to communicate to hospital staff.

  The “user behaviour” for voice services in IoT contexts is very different, however, from traditional mobile networks and requires solutions like those of ng-voice to work efficiently.

  Different traffic characteristics require cost effective solutions

  In IoT networks, there are a large number of connected devices. However, the actual volume of the calls is significantly less compared to mobile VoLTE networks.

   

  This means that the IMS solution must be able to operate with limited resources while still being able to offer high levels of service resiliency. The ng-voice IMS is ideal in this case, as one of the key differentiators of the ng-voice IMS is that it can work with a very low resource footprint – meaning it consumes ~80% fewer resources compared to legacy solutions (each container being less than 25 MB). Instead of “bulky” software and hardware, the ng-voice IMS is cost-effective, scales automatically based on consumer behaviour and can run in any type of infrastructure. Think about a VoLTE solution hosted in the public cloud – that scales when needed, but otherwise hardly consumes any resources.

   

  ng-voice has a tailored public cloud-based IMS offering for IoT networks, which can be seamlessly interconnected with any 4G/5G core networks. ng-voice also offers a transparent commercial model, which is subscription based per active VoLTE user with a very low commitment usage fee, eliminating upfront costs.

   

  The fully automated CI/CD (Continuous Integration/Continuous Deployment) cycle of ng-voice IMS enables quick adaptability, allowing for seamless updates and enhancements without disruption to IoT networks.

   

  This makes ng-voice’s IoT offering ideal for IoT environments with limited resources or constrained energy requirements but requiring high levels of service resiliency and uptime.

  Value enhancing features for IoT

  On top of being fully cloud native, the ng-voice IMS also has a rich feature set which is a great value add for industries in the IoT space. As an example – Location-based services are critical for IoT deployments in IoT industries and ng-voice offers its network provided location information (NPLI) for this use case. It is a network-based approach that relies on the infrastructure of the communication network to provide location information, without the need for dedicated positioning hardware or GPS receivers on the IoT devices. NPLI is particularly useful for the IoT market due to its ability to provide location information in situations where GPS signals may be weak or unavailable, such as in indoor environments or urban canyons. It can also be beneficial in scenarios where GPS receivers may consume excessive power or add to the cost and complexity of IoT devices.

   

  NPLI can also be used in conjunction with other technologies, including GPS, to enhance the accuracy and reliability of location information. For example, a hybrid approach can be used where NPLI is used for indoor positioning, and GPS or other satellite-based positioning technologies are used for outdoor positioning. This combination can provide a more comprehensive and accurate location-based service for IoT devices, allowing them to accurately determine their location in both indoor and outdoor environments which can be invaluable for tracking, navigation, and emergency response.

   

  Event-based triggers are another important feature of ng-voice IMS for IoT deployments. IoT devices in cars and elevators often generate events, such as sensor readings, alarms, or status changes. ng-voice IMS supports event-based triggers, allowing automatic initiation of voice calls or other actions based on predefined events. This enables real-time communication and automation in response to IoT events, enhancing operational efficiency and enabling timely actions.

   

  Custom call routing is also a specialised feature of ng-voice IMS for IoT deployments. Cars and elevators often have unique call routing requirements, such as routing calls to a designated service centre or a specific group of users. ng-voice IMS provides customised call routing capabilities, allowing calls to be routed based on predefined rules or policies, tailored to the specific needs of the IoT deployment. This ensures efficient call routing and streamlined communication workflows in the IoT network.

  Simple deployment and operations

  On top of being fully cloud native and providing a rich suite of features for the IoT market, the ng-voice IMS solution offers a comprehensive user interface that simplifies deployment, installation, troubleshooting, and configuration for the IoT market. It provides a seamless and intuitive experience for managing these tasks, making them straightforward and efficient. Using the ng-voice UI, users are able to deploy the entire solution, monitor key KPIs and configure each element of the IMS separately providing a unique user experience and high degree of flexibility and automation.

   

  

  The UI also offers automated integration tests, making the entire integration process significantly easier and faster.

   

  Another key advantage of the ng-voice IMS is its ability to leverage AI for improved operational efficiency, enhanced user experience, and optimised resource allocation. The ng-voice IMS solution contains an AI-based autoscaler, which analyses network traffic and scales the individual microservices accordingly resulting in improved operational efficiency and enhanced network performance.

  Conclusion

  In conclusion, the ng-voice IMS is a perfect match for IoT networks due to its resource efficiency, scalability, and service resiliency. Its low energy and resource footprint make it ideal for IoT environments with limited resources, while its features such as network provided location information (NPLI), event-based triggers, and custom call routing enhance its value for IoT deployments in industries. The extensive user interface, automated integration tests, and AI-based autoscaler further contribute to its ease of deployment, management, and operational efficiency. With ng-voice IMS, IoT networks can be up and running in just a few weeks, managed remotely by a small team, and achieve up to 80% reduction in resource utilisation compared to competitors. ng-voice IMS is truly a game-changer for the IoT market, enabling seamless voice connectivity and services for IoT devices and unlocking new possibilities for innovation and automation in IoT deployments.

  

  Abdul Basit Alvi

  Chief Technologist Cloud and Virtualization

  Publisher Bio

  With vast experience in virtualizing the mobile core of network operators and developing cloud-native solutions, Basit has implemented Pakistan’s first fully virtualized IMS to launch VoLTE capabilities in tier-1 operators. Abdul Basit is passionate about cloud, automation and Dev-Ops tools and enjoys his time off exploring new cities and towns.

April 11, 2023

• Digium 6 Benefits Of A Quality Contact Center

  If you are in the customer service business, and your business is growing, it is probably time to add an agent-based contact center to supplement calls queues, etc. that may be part of your basic UC / phone system. While some call center type features are making their way into the base phone system, these are more departmental type of call center features. Which are great if you have a small business, but as that business grows, it may be time to upgrade to an agent-based contact center. Why?

  1. Improved Customer Service: A contact center can help your business provide better customer service by allowing customers to reach your company easily through multiple channels such as phone, email, and chat.
  2. Increased Efficiency: With a contact center, you can streamline your customer service operations by managing all customer interactions in one place. This helps to reduce response times, minimize errors, and increase productivity.
  3. Scalability: A contact center can easily scale up or down to meet the changing needs of your business. This is particularly useful for seasonal businesses or those experiencing sudden growth.
  4. High-Value Reporting: Make better, informed business decisions with high-value reporting such as response times, average talk time and call volume.
  5. Data Collection and Analysis: Contact centers can help you collect and analyze customer data to gain insights into customer behavior, preferences, and needs. This can be used to improve your products and services, as well as your customer service.
  6. Compliance: Contact centers can help you stay compliant with industry regulations and standards, particularly in industries such as healthcare, finance, and telecommunications.

  As your business grows, it may be time to augment your UC solution with an agent-based contact center. To find out more about Sangoma’s Contact Center solution, please go here.

  The post 6 Benefits Of A Quality Contact Center appeared first on Sangoma Technologies.

April 05, 2023

• Digium The Top 5 Trends in SD-WAN

  There have been some important developments in SD-WAN technology over the last year. We need to continually assess changes in key technologies so we can make informed decisions and move our businesses forward. Let’s take a look at some of these developments so you can determine whether they might be important to your organization.

  SD-WAN, or software defined wide area networking, is now well over a decade old as a technology. The term SD-WAN was coined in 2014 by Cisco well after the technology’s introduction, so SD-WAN is now considered a mature service.

  What is SD-WAN?

  Here’s a quick overview for those unfamiliar with SD-WAN. Traditional site-to-site connectivity models relied upon closed private networks in the past. Typically, we saw MPLS or private lines connecting sites back to a centralized data center. Those data centers had the applications and security stack for the organization. Also, internet access was concentrated at that data center behind that security stack. This provided ease of management and concentration of security tools creating a strong security posture. These networks were expensive, but they guaranteed quality of service and security as well as reliability.

  Over the last decade, that model has changed though.

  • More applications were pushed to the cloud
  • Real-time applications, such as video and web conferencing required minimal latency and more bandwidth
  • Redundancy requirements forced public internet connections as failover at all sites, so security was pushed out to the branches and management became much more complex

  As a result, the datacenter became less important as a central computing hub, and distributed security made the centralized security platform less important as well. This gave rise to SD-WAN.

  How does SD-WAN work?
  SD-WAN allows users at each enabled location to access cloud applications directly over the public Internet, bypassing the need to route through a data center hub and enhancing performance. So, SD-WAN reduces costs and management effort while improving performance without sacrificing security.

  Here’s a brief outline of how SD-WAN works and is used:

  • SD-WAN is best used with redundant public internet connections, typically eliminating expensive private connections and allowing the organization to purchase whatever internet is available at that site
  • SD-WAN enhances quality of service over the public internet by determining the best route for individual sessions or packets
  • SD-WAN is frequently purchased with next generation firewalls and increasingly other cloud-based security services
  • Management is accomplished through a single portal ensuring consistency across all locations

  SD-WAN is Mature & Reliable
  SD-WAN is offered by the most reputable names in the networking industry and has completely replaced MPLS or private line for new network deployments. Most mature technologies enter into a state referred to as the plateau of productivity according to Gartner Hype Cycle, where SD-WAN is well entrenched in at this point. Typically seen in this phase of the technology lifecycle is a stagnation on product development. The industry focuses more on consolidation and adoption, rather than new capabilities. This is because the easy stuff has already been invented and so new capabilities come slower. However, the development within SD-WAN doesn’t seem to be slowing down. SD-WAN remains a dynamic and evolving technology as capabilities are pushed into the cloud rather than residing on a heavy appliance on site. To add, with the computing scale of the cloud, additional services are easy to add, and the industry continues to move forward.

  What’s new with SD-WAN?

  When evaluating an SD-WAN strategy there are some new trends to consider.

  Secure Remote Access
  One of the biggest developments in SD WAN is the coupling of secure remote access. The work-from-home strategy changed the focus of all IT professionals from secure location to securing the individual or the data itself. Some forward looking SD-WAN providers have already incorporated secure remote access before the pandemic, aligning their strategy with Gartner’s Secure Access Service edge (SASE). Other SD-WAN providers have since paired secure remote access capabilities with their SD-WAN platforms.

  In fact, small office locations for some customers are eliminating SD-WAN architecture and just using the secure remote access of their SD-WAN provider. What you lose here is application prioritization and seamless failover. That may be acceptable for a few users who might work from home if necessary, in an SD-WAN for home deployment. For a location with five or fewer people broadband connectivity is probably adequate for applications and redundancy is not absolutely critical, where you might have a wireless redundant option rather than a fixed circuit option for redundancy. What you gain is a lower cost structure.

  Co-Managed SD-WAN
  Early on, enterprises with considerable staff of network architects purchased SD-WAN devices and deployed and managed those devices themselves. This provided ultimate control similar to what they had in their prior WAN environment. Over time, however, organizations have realized that SD-WAN doesn’t require much care and oversight. The talents of the network architect are better used in strategy, policy and design rather than maintaining the appliances.

  One of the key benefits of managed SD-WAN is a co-managed environment between the managed services provider and clients’ IT teams. Co-management is now the most popular strategy where SD-WAN service providers maintain the device and its high-level configurations and the customers manage the application policy within the SD-WAN platform. This gives clients a sense of control that they need to run their network while delegating the non-value-added work to a vendor. Some clients are completely outsourcing the management of the WAN, and this option is frequently paired with a network carrier, creating a true network-as-a-service environment.

  Wireless Only SD-WAN
  While this option has existed for years now since wireless was integrated into SD-WAN, with the increased mobility of the workforce and supply chain issues affecting the delivery of wired services, wireless SD-WAN has caught on. Typically, with just a single wireless service SD-WAN prioritizes the application, so limited bandwidth is optimally utilized and eliminates non-business activity on the network, saving the aggregate bandwidth costs. Certainly, 5G makes this a very interesting exit strategy, but at least in the United States, it’s only really applicable for certain low utilization use cases because of the cost.

  SD Branch
  Software Defined branch office technology is an extension of the SD-WAN concept. The monitoring and management of branch LANs, access points, print resources and other branch peripherals reduces the need for on-site support and improves the service to the branch. The SD-WAN architecture is core to SD branch delivery.

  Security Tools
  Look for SD-WAN providers to continue to expand horizontally into other SASE categories, such as secure web gateway, data loss prevention, remote browser, etc. The industry is very fluid right now and SD-WAN is at the center of most security strategies. Going forward demand continues towards becoming the core interoffice connectivity technology. We’ll see automation and AI begin to make its way into the industry allowing the platforms to make adjustments in real time.

  So, SD-WAN is mature, but not idle. There is a lot of growth in the industry and it’s important for users to have a well thought out strategy before making an SD-WAN decision. If you’d like to know more how SD-WAN can help your business and how Sangoma’s Managed SD-WAN services work, click here.

  The post The Top 5 Trends in SD-WAN appeared first on Sangoma Technologies.

March 31, 2023

• Enable Security March 2023: Trojan 3CX Client, CRA talk, OpenSIPS audit report and much more
  Welcome to the end of March, and this month’s edition of the RTCSec Newsletter. A lot has accumulated in March on the VoIP and IP Communication security front. In fact, this one is packed! In this edition, we cover: Our news, involving CI/CD automation of VoIP security testing with SIPVicious PRO More news from us, including the OpenSIPS security audit report and a chat about the Cyber Resilience Act 3CX Phone Client turned into a trojan Critical vulnerabilities affecting Samsung and Pixel phones via VoLTE and 5G Silent fix in Kamailio gets a CVE, vulnerable door phones and various other security reports RTCSec newsletter is a free periodic newsletter bringing you commentary and news around VoIP and WebRTC security.

March 28, 2023

• Digium Overall Managed Access Benefit Review

  Today, I’ll touch on the benefits of using a Managed Internet Access service according to the Eastern Management Group. Managed Internet Access is a service where a provider (such as Sangoma) obtains and proactively manages the uptime of internet facilities of each customer location.

  Major benefits include:
  

  • The provider (not you as the end-customers or partner) obtains the best type of access for each site, gets the best price, and does QoS configuration. So the provider would set up your network for you, the end-user company.
  • The provider manages, maintains, and monitors the services 24/7 to ensure everything’s running smoothly.
  • The customer receives one single unified bill from the managed service provider.
  • Using outsourced expertise avoids the costs of developing management and reporting capabilities.

  If you want to read the full report now, please go here.

  The post Overall Managed Access Benefit Review appeared first on Sangoma Technologies.

• WebRTC Hacks Video Frame Processing on the Web – WebAssembly, WebGPU, WebGL, WebCodecs, WebNN, and WebTransport
  

  There are a lot of options for reading and changing the pixels inside a video frame. In this post, W3C specialists François Daoust and Dominique Hazaël-Massieux (Dom) review every web-based option for processing video frames on the web available today - JavaScript, WebAssembly (wasm), WebGPU, WebGL, WebCodecs, Web Neural Networks (WebNN), and WebTransport.

  The post Video Frame Processing on the Web – WebAssembly, WebGPU, WebGL, WebCodecs, WebNN, and WebTransport appeared first on webrtcHacks.

March 21, 2023

• Digium Protecting Your Mission Critical Services When Your Internet Provider Has An Outage

  Late summer of 2022, there was a major multi-day internet outage that happened in Canada that affected many businesses, small and large. Let’s discuss what happened and some of the steps you can take to protect your business if something similar happens to you.

  In July of 2022, Canada’s Rogers Communications suffered a major internet outage. For those of you who haven’t heard of Rogers, it is a very large internet and wireless service provider, on the scale of ~ 20 billion US dollars and 26,000 employees. Rogers suffered an outage due to a packet storm on their network. It was caused by a software upgrade that accidentally removed all the traffic filters to the internet from their network. Without the filters, the Rogers network equipment became quickly overwhelmed and stopped functioning. Rogers serves about 30% of Canada’s internet capacity, so this was a big event and affected many people and businesses. It took about 2-3 days to fully restore services to all customers.

  So, as a business delivering services to your customers, what would you have done in this case, if your internet service provider was down for multiple days? Businesses who had invested in SD-WAN and redundant ISPs were generally okay. However, those without redundancy, or without an SD-WAN platform to prioritize internet service, they unfortunately suffered catastrophic downtime. Some of them even had to rely on manual processes to keep their business running. They would never have thought service from a large and reliable vendor like Rogers would come to a halt like this, so the investment didn’t seem needed. Businesses with backup internet access generally made it through, and the ones that had SD-WAN did not experience any degradation in service, at all. This is because SD-WAN prioritizes real-time traffic, by application. Even if your redundant internet connection is based on inexpensive broadband, SD-WAN will automatically prioritize your most important applications, so that things like voice and point-of-sale (POS) have the capacity they need, while other less critical applications are limited to what’s left over. This is a significant benefit of SD-WAN and something to consider if real-time traffic is important to your business, because without it, your typical failover setup means a loss in all active communications which would need to be re-established once the backup connection becomes active.

  SD-WAN has a couple of other key features as it relates to protection. For instance if your SD-WAN provider is a gateway or private middle mile service, your inbound traffic is also protected because inbound packets will be routed over the best available circuit. Also, if you’re using an SD-WAN provider with gateways or private middle miles, you’ll have built in DDoS protection. So SD-WAN provides a number of protections aside from just managing network resiliency.

  Here’s the interesting takeaway. Even if you had a resilient design, and you had sufficient internet, and you had SD-WAN in place, your vendors and business partners may not. With the Rogers outage, a major credit card transaction system was taken offline, leaving their point of sale customers without the ability to accept credit cards. Another example was cell phone service being disrupted as well. We can imagine that many businesses with critical vendors and applications experienced an impact even if they themselves continue to have strong internet service. It might be far-fetched to try and identify whether or not your key business partners have network redundancy and utilize SD-WAN, but identifying the key providers and confirming with them may actually be a new priority element in your business continuity plan.

  Beyond internet access, what other key services might be exposed to vendor interruption. Is voice critical to your business? Are you using Microsoft Teams for voice or collaboration? For example, what would happen if Microsoft had an issue or you had to quarantine Office 365 because of a cyber event?

  If you’re curious how to protect your environments and learn more about our maintenance-free SD-WAN service, get in touch with one of our Managed SD-WAN specialists.

  The post Protecting Your Mission Critical Services When Your Internet Provider Has An Outage appeared first on Sangoma Technologies.

March 17, 2023

• Enable Security OpenSIPS Security Audit Report is fully disclosed and out there
  It’s almost a year since the OpenSIPS project published a minimized version of our security audit report from 2022. Now, the full version has been published, with all the information intact on how to reproduce the vulnerabilities and extra details in an 80+ page report. The OpenSIPS security audit report can be found here. What is the OpenSIPS security audit? OpenSIPS is a SIP server that often has a critical security function within an IP communications system.

March 16, 2023

• Digium What You Need To Know About The Growing Complexities of Communications Taxes

  It’s definitely a great time to be a Managed Service Provider (MSP), Communication Service Provider (CSP), and Voice Service Provider (VSP), delivering managed communication services. Whether they be a seasoned provider or just starting out, the work-from-home movement has created a massive change in IT infrastructure, which means managed service providers have become very popular and are enticed to deliver more. For instance, the MSP market was valued at $242.9 billion in 2021 and is projected to reach 354.8 billion by 2026, registering a CAGR of 7.9%! This tremendous growth is pushing MSPs to continue to broaden and diversify their offerings. Still, there is a big surprise waiting for inexperienced or ill-informed providers: the increased set of communications tax complexity, obligations, and risk.

  Why are communications taxes more important than ever?

  MSPs, CSPs, and VSPs certainly understand that they are required to charge for and remit communications taxes. If you are reselling, charging, and invoicing for telecom services, such as data, voice, video, and messaging, then you’re in that camp. But what’s been happening, which has become more challenging, is that communications services have become the de facto method for delivering services from the cloud, but not only that, they’re being offered via programmable interfaces, or APIs. So now communication services are being embedded into SaaS platforms, essentially reselling data services. So the lines have become blurred, and knowing whether you need to pay communication taxes is a bit unknown. You need to ask yourself, “Is my business selling services that incorporate voice, video, or data?” If the answer is yes, then you’ll need to make sure you’re up to speed on tax compliance; otherwise, you’ll have some penalties to pay, aside from learning how to pay those taxes going forward.

  So, what are the complexities of communications taxes? And how do MSPs, CSPs, and VSPs know what taxes apply to their services and customers?

  Let’s start with general sales taxes, which apply at the federal, state, county, and city levels. Communication taxes fall under this umbrella too. From there, though, they can be very different, not just in terms of the rate and how it’s applied, but with communications taxes, there are instances of tax on tax in tearing of taxes. In many instances, the jurisdiction for communications taxes will be completely different from what you may have from a sales tax perspective. For instance, there are a lot of communication taxes that are based on school district zones, so even just establishing the jurisdiction that applies can be different. We now have a stacking of communication tax complexity over the existing complexity of sales tax. So, registering with the local jurisdiction, and collecting the tax, is one thing, but then it cascades since communications taxes have different compliance obligations. There are different registration obligations, different filing obligations, and also things like exemption management, where the forms that are needed to be filled out to be exempt from communications taxes are different from what is needed to be collected from a sales and use perspective.

  How many tax returns do you need to file as a service provider?

  This depends on two criteria: jurisdiction and types of services sold. These combined could mean filing 1,000s of compliance tax returns, especially if the provider is selling services nationwide. Voice itself is taxed heavily, as many different types of taxes are applied. Communication taxes are applied at the federal, state, and jurisdictional levels. E-911 is also similarly taxed.

  Recent Developments

  We talked a bit about the blurred lines around knowing if a business is required to pay communication taxes. On top of that, with the plethora of service providers out there, it would be unsustainably time-consuming for the government to find every business out there with communication services, find out if they are simply consuming or reselling them and dig from there. Businesses could easily fly under the radar from paying their taxes.

  The recent robocall mitigation regulations, including the STIR/SHAKEN mandate, has forced VSPs, CSPs, and MSPs to register their telecommunications business by applying for a Federal Registration Number (FRN). Now that their telecommunications business is registered with the FCC, comprehensive compliance is much more important for that business. This includes the rating, collection, and remittance of taxes, fees, and surcharges that are levied by the government in the various states, counties, and cities that they sell in, as well as at the federal level.

  Things to Consider as a Provider

  • Are there communications taxes on video conferencing and softclient calls? In general, concerning communications taxes, voice is the most comprehensively taxed. When it comes to soft clients, such as Slack, Skype, Zoom, and other collaboration tools, even peer-to-peer VoIP communication is taxed. It’s not as heavily taxed as services going through the PSTN, but VOIP to VOIP services are taxed at a lower rate.
  • How do communication taxes work when bundling products and services? This is something that is becoming prevalent as MSPs are bundling more and more services together within their offerings. This is especially true for MSP customers of Sangoma’s Wholesale Carrier Services, who pick and choose carrier service features to bundle and resell; more on that below. An MSP can bundle voice, SMS, fax, and soft clients and more, so figuring out the tax compliance for these individually sourced features is essential, as they are all taxed at different rates and dependent on the region.

  With all that there is to consider and the challenges there are to become well informed of tax compliance, it may be a good idea to pair up with experts in the field for consultation or, better yet, with a vendor having a tax engine, who can automate rating and calculations of services, based on local and service feature.

  How Sangoma’s Telecom Tax Module Can Help Providers

  As part of our wholesale carrier services hosted billing service, we have a built-in tax module that automates the calculation and collection of taxes and regulatory fees for our customers who resell our wholesale carrier services. For readers unfamiliar with our wholesale carrier services, read this blog post. What differentiates us is that we offer a complete set of wholesale VoIP services, from termination/origination, DIDs, SMS, E911, Fax, fraud detection/protection, and telecom compliance toolkits, wrapped around an intuitive portal, which includes our hosted billing platform and tax module.

  Our tax module is the “single pane of glass,” where our customers save a ton of time in tax rating and calculation for all their customers who may be dispersed nationwide using various services we resell. It consolidates taxes on all levels of government and service types. Also, as our customers expand across regions, the tax modules save them time from figuring out new tax compliance information for those areas as well.

  Tax compliance becomes more complex as products become more innovative and are offered in a less traditional fashion. For instance, voice services integrated within APIs were never something tax compliance was designed for. The natural progression is that innovation outpaces tax law but, with time, always catches up. A great example of this is with streaming services, such as Netflix or Amazon Prime, for example. When they came out on the market, communications tax compliance only applied to traditional TV services. So no taxes were applicable for a while, but communication taxes started working their way into these new innovation streaming services as time progressed.

  As an MSP, CSP, or VSP, it’s essential to understand the gray areas of communications tax compliance and be informed to avoid risks and possible penalties.

  Learn more about Sangoma’s Tax module, built into our hosted billing platform, and have your tax rating and calculations automated for you.

  The post What You Need To Know About The Growing Complexities of Communications Taxes appeared first on Sangoma Technologies.

March 14, 2023

• Digium Softclients are a Critical Component of a Unified Communications Solution

  When the day came that we all “had” to work from home, everyone learned how important a phone system client became (whether it was a mobile one, or a desktop one), because that was how we continued to talk to people and keep the business running– because our business phone number could be called, or we could call out on the business phone number – from these clients. And then the clients that integrated chat and video took center stage. Today, this is all part of a typical Unified Communication solution, including those from Sangoma.

  However, as we start to return to the office, will the importance of these clients diminish? I’ve definitely started to see articles about how especially the mobile client experience may not be the best.

  It seems unlikely that client importance will diminish. First, some form of hybrid work seems to be here to stay, as discussed in this article from Forbes. Employees will always be working remotely in some fashion, whether it is from home or from another location. Employees like it, and while there is some debate about it, it seems organization output is not impacted, though organization culture might be impacted. So, while everyone now needs to come back from the cool place they moved, they likely don’t have to go into the office every day.

  And second, just like always, technology will “solve” any problems. We saw it 20 years ago when VoIP first came on the scene. There were issues and they were overcome. And we’ll see it here as well. 5G is one technology that will certainly play a role in improving the mobile client experience.

  Getting back to the clients. So yes, they will remain even more important. And we’ll need to keep innovating them forward since they’ll remain an ever-critical part of a business communication system.

  The post Softclients are a Critical Component of a Unified Communications Solution appeared first on Sangoma Technologies.

• WebRTC Hacks Real-Time Video Processing with WebCodecs and Streams: Processing Pipelines (Part 1)
  

  WebRTC used to be about capturing some media and sending it from Point A to Point B. Machine Learning has changed this. Now it is common to use ML to analyze and manipulate media in real time for things like virtual backgrounds, augmented reality, noise suppression, intelligent cropping, and much more. To better accommodate this […]

  The post Real-Time Video Processing with WebCodecs and Streams: Processing Pipelines (Part 1) appeared first on webrtcHacks.

March 09, 2023

• Digium Exploring SD-WAN – The Advanced Evolution of Business Networks

  In today’s world, it’s imperative to have access to information from any device, anytime and anywhere. However, this has led to the growth and complexity of the networks that connect everything, making them increasingly challenging to manage.

  LANs vs WANs: A Basic Overview

  The two main types of networks are Local Area Networks (LANs) and Wide Area Networks (WANs). LANs connect devices within a local office, while WANs connect offices across different locations globally. Without WANs, businesses would be restricted to communicating within their local offices, preventing them from accessing the broader online world, the internet.

  The Emergence of SD-WAN: Next-Gen Networking

  SD-WAN, the latest evolution of WAN technology, has recently emerged as a game-changing innovation. SD stands for “software-defined,” and while the concept is not new, it has become a focal point, particularly in infrastructure and networking. SD-WAN essentially leverages software to make IT smarter, faster, and more cost-effective. It is a revolutionary way to construct and manage long-distance networks, providing better bandwidth optimization and ensuring the delivery of real-time applications with improved user experiences.

  Why, How, and What Makes SD-WAN Better?

  Traditional WANs typically have a large number of routers that communicate with each other over extended distances. Within each router is a data plane and a control plane, with the data plane holding the information transmitted or received, and the control plane determining the route the data should take. However, someone needs to program the control plane with rules on how to handle network traffic on the data plane. This is typically done by entering a series of commands into each router’s command line interface, or CLI, by a network administrator. This can be a very manual, time consuming and error prone process. For example, let’s say there is a large business with 100 locations that needs to deploy a new application across all these locations. Let’s assume that each location has one router which needs 20 new commands to implement the correct configurations for the new application. With 100 locations, that’s 2000 (20 x 100) commands and if each command took 40 seconds of time that’s roughly 22 hours of work just to deploy a single application for the business. Also, the CLI can be error prone. Imagine a mistake was made on one of those commands and having to hunt down that error or troubleshoot the application. Staff and IT resources would be impacted and could potentially paralyze the business! To overcome this tedious process, network admins will try to automate this process using programming tools and scripts, however, these tools and procedures add more layers of complexity as well as even more CLI commands with more variables that could compound existing problems.

  With SD-WAN, this process is simplified, as the control plane is centralized, where changes can be grouped and managed simultaneously across the entire WAN, from a centralized management portal. Businesses can use specific rules to automate the process and distribute configurations instantly, eliminating the complexity and errors inherent in the old manual method.

  The Benefits of SD-WAN

  One of the most significant benefits of SD-WAN is the ability to leverage broadband internet connections, reducing the need for expensive private MPLS networks, lowering costs and increasing performance. Moreover, the software-defined capabilities of SD-WAN enable network admins to change characteristics of their entire network from a central management portal, such as:

  • Moving business critical applications to a private MPLS network between locations
  • Block, or lower the priority of social media applications to improve worker productivity

  Once these rules or policies are set, they can be automatically distributed and implemented across the organization in seconds.

  So, with SD-WAN, configuring new or existing networking infrastructure is much easier than the old way of fragile command lines and manual updates.

  What does this all mean about SD-WAN?

  Here are three key takeaways for businesses regarding SD-WAN:

  Agility: SD-WAN enhances agility by simplifying network policy configuration and management.
  Performance: SD-WAN provides higher performance by leveraging multiple paths intelligently, including broadband connections.
  Cost: SD-WAN lowers IT operational costs by simplifying WAN infrastructure and providing a more efficient network.

  Managed SD-WAN: Taking It to the Next Level

  Setting up and managing a WAN has never been easier, provided that it’s software-defined. But taking it a step further, businesses can take advantage of a Managed SD-WAN, where a vendor handles the entire network for them, including deployment, maintenance, updates and technical support. To learn more about this zero-touch network infrastructure get in touch with one of our Managed SD-WAN specialists for more info.

  The post Exploring SD-WAN – The Advanced Evolution of Business Networks appeared first on Sangoma Technologies.

March 07, 2023

• Enable Security SIPVicious PRO incremental update - and Gitlab CI/CD examples
  We just pushed out a new SIPVicious PRO update to our subscribing members! This version does not include any new major features. Instead, it fixes various bugs and brings missing but necessary features to various SIPVicious PRO tools. We have the following highlights in this update: Documentation now includes realistic Gitlab CI/CD examples The RTP fuzzer in the experimental version now supports SRTP Support for new SIP DoS flood request methods The RTP inject tool can now specify the RTP’s SSRC and payload ID The SIP password cracking tool now supports closing the connection upon each attempt The SIP ping utility supports INVITE For the boring details, including a list of bug fixes, do read the release notes for v6.

February 28, 2023

• Digium The Importance of Channel Partnerships

  Channel partnerships are the way Sangoma does business. We understand the value the channel partnerships bring to Sangoma, and ultimately to the end-user customers who need business communication solutions. As such, we work hard to ensure our channel programs bring value to our channel partners, that what we offer our channel partners is unique, and ultimately that it is worthwhile for the channel partner to invest their time with Sangoma solutions.

  If you want to learn more, we will likely be at your favorite Telecom Services Distributor / Technology Services Distributor event as they roll their events out across the country.

  We will also be at the channel event of the year, Channel Partners in Las Vegas in early May. We’ll be at booth 1819.

  We’d love to meet you and show you why Sangoma would be a great option to help you service your customers with the best business communication solutions.

  The post The Importance of Channel Partnerships appeared first on Sangoma Technologies.

• Digium The Importance of Channel Partnerships

  Channel partnerships are the way Sangoma does business. We understand the value the channel partnerships bring to Sangoma and, ultimately, to the end-user customers who need business communication solutions. As such, we work hard to ensure our channel programs bring value to our channel partners, that what we offer our channel partners is unique, and ultimately that it is worthwhile for the channel partner to invest their time with Sangoma solutions.

  If you want to learn more, a few ways are coming up where you can meet us and hear more from us:

  1. We will start some national roadshows, with our first one on March 9 in the Dallas area, up in Plano. If you are in the area, we’d love to have you attend for lunch and drinks afterward. Reserve your spot now.
  2. We will be hosting a general webinar to hear about what Sangoma offers and how we have changed over the past few years, on March 2. Click here to register.
  3. We will likely be at your favorite Telecom Services Distributor / Technology Services Distributor event as they roll their events out across the country.
  4. We will be at the channel event of the year, Channel Partners, in Las Vegas in early May. We’ll be at booth 1819.

  We’d love to meet you and show you why Sangoma would be a great option to help you service your customers with the best business communication solutions.

  The post The Importance of Channel Partnerships appeared first on Sangoma Technologies.

• Enable Security WebRTC attacks, FOSDEM'23 and security fixes
  Welcome to the February 2023 edition of RTCSec newsletter. If you are reading this on your email client, you might notice slight formatting changes - the red color of the Communication Breakdown blog and the mascot on the side. Hope that this makes it more distinguishable. Do let me know if you have feedback, by replying to this email. In this edition, we cover: A chat with Arin Sime of WebRTC.
• ng-voice ng-voice and Infosys join forces to deliver cloud-native solutions for communication service providers

  ng-voice’s fully containerized cloud-native IMS solution for VoLTE / VoNR will be part of Infosys’ SI solutions for customers who want to embrace cloud-nativity

  February 28, 2023 | Hamburg, Germany

   

  ng-voice, a leading provider of a fully containerized and cloud-native IMS solution for the telecom market, today announced a strategic partnership with Infosys, a global leader in next-generation digital services and consulting and system integration to strengthen communication service providers’ (CSPs) digital capabilities and accelerate the deployment of fully containerized and cloud-native network solutions.

   

  As part of this partnership, ng-voice and Infosys will combine their efforts to deliver cloud-native software solutions and managed services excellence while fostering innovation and delivering personalized customer experiences to ng-voice’s customers. Infosys will also offer a range of cross-industry services, solutions, and platforms that enable enterprises and CSPs to rapidly build cloud-native business platforms, helping them to drive business agility and growth.

   

  Balakrishna D. R (Bali), Executive Vice President – Global Head AI and Automation and ECS, Infosys said, “With a growing deployment base, Infosys has demonstrated a steadfast commitment to power innovation-driven growth for the telecommunications industry through digital capabilities. This collaboration is a blend of capabilities powered by Infosys Cobalt and our expertise in the domain and ng-voice’s geographical presence that fast-track adoption of cloud-native network solutions among telcos across Europe. The success of this engagement can be a real game-changer for both Infosys and ng-voice in the 5G era.”

   

  David Bachmann, CEO, ng-voice: said “This strategic SI partnership with Infosys allows us to provide truly cloud-native network solutions to help customers unleash the full potential of digitalization and develop sustainable competitive advantages. We are very excited about this collaboration.”   

   

  ng-voice developed the industry’s first truly cloud-native IMS – the critical component to deploy VoLTE and VoNR. Its key benefits include being cloud-and-infrastructure-agnostic, with highly automated deployment and operation processes, flexibility and reliability to scale (up and down), standard compliance to 3GPP, and a minimal resource footprint.

  About ng-voice

  ng-voice GmbH is committed to building the next generation of 100% software-based mobile networks, combining DevOps with telecommunications expertise. ng-voice’s fully containerized and cloud-native IMS core is scalable, flexible, and easy to deploy and manage, offering communication service providers and enterprises of any size innovative voice services on 4G and 5G networks.

   

  Follow ng-voice:

  LinkedIn: www.linkedin.com/company/ngvoice

  Twitter: twitter.com/ngvoice

  Web: www.ng-voice.com

  Email: sales@ng-voice.com

   

  Press contact for ng-voice

  Maren Pleuss

  maren.pleuss@ng-voice.com

  About Infosys

  Infosys is a global leader in next-generation digital services and consulting. Over 300,000 of our people work to amplify human potential and create the next opportunity for people, businesses and communities. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, in more than 50 countries, as they navigate their digital transformation powered by the cloud. We enable them with an AI-powered core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.

   

  Visit www.infosys.com to see how Infosys (NSE, BSE, NYSE: INFY) can help your enterprise navigate your next.

   

  Safe Harbor

  Certain statements in this release concerning our future growth prospects, financial expectations and plans for navigating the COVID-19 impact on our employees, clients and stakeholders are forward-looking statements intended to qualify for the ‘safe harbor’ under the Private Securities Litigation Reform Act of 1995, which involve a number of risks and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding COVID-19 and the effects of government and other measures seeking to contain its spread, risks related to an economic downturn or recession in India, the United States and other countries around the world, changes in political, business, and economic conditions, fluctuations in earnings, fluctuations in foreign exchange rates, our ability to manage growth, intense competition in IT services including those factors which may affect our cost advantage, wage increases in India and the US, our ability to attract and retain highly skilled professionals, time and cost overruns on fixed-price, fixed-time frame contracts, client concentration, restrictions on immigration, industry segment concentration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks or system failures, our ability to successfully complete and integrate potential acquisitions, liability for damages on our service contracts, the success of the companies in which Infosys has made strategic investments, withdrawal or expiration of governmental fiscal incentives, political instability and regional conflicts, legal restrictions on raising capital or acquiring companies outside India, unauthorized use of our intellectual property and general economic conditions affecting our industry and the outcome of pending litigation and government investigation. Additional risks that could affect our future operating results are more fully described in our United States Securities and Exchange Commission filings including our Annual Report on Form 20-F for the fiscal year ended March 31, 2022. These filings are available at www.sec.gov. Infosys may, from time to time, make additional written and oral forward-looking statements, including statements contained in the Company’s filings with the Securities and Exchange Commission and our reports to shareholders. The Company does not undertake to update any forward-looking statements that may be made from time to time by or on behalf of the Company unless it is required by law.

   

  Media contacts:

  For more information, please contact: PR_Global@Infosys.com

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February 15, 2023

• Digium Sangoma Wholesale: Compliance-as-a-Service

  In the mid-2000’s, VoIP Innovations pioneered SIP trunking services for an emerging number of non-facilities-based, value-added resellers and managed service providers. Back then, VoIP for business-use was less common. Today, there are over 40,000 VAR’s/MSP’s and VoIP has replaced POTS lines in the large majority of businesses nationwide.

  As enterprises have all but done away with in-house telecommunications departments, these VAR’s/MSP’s have more heavily relied upon rebilling the tailored services provided by VoIP Innovations. Now known as Sangoma Wholesale Carrier Services, the legacy of innovations continues with Compliant Service Solutions for this continually growing market segment.

  Not only are clients’ technical expectations on VAR’s and MSP’s heightened, so too are the FCC’s expectations and requirements on these non-facilities-based voice service providers.

  For example, In December 2021, the FCC pushed out the Small Provider Order Fourth Report and Order pertaining to STIR SHAKEN. This order is specifically for non-facilities-based, small voice service providers to be in compliance by the revised deadline of June 30, 2022.

  Our many Compliance-as-a-Service solutions provide the tools you need to take care of your SHAKEN requirements yourself. Other compliance-related solutions include SMS Campaign Registry, e911 Dynamic Location Routing, Hosed Billing with comprehensive tax calculations, and HIPAA compliant fax solution services. We have found that the more seamlessly our products work for our VAR’s and MSP’s, the more easily they can customize their services to more profitably meet the needs of their end-users.

  As our reseller partners’ demands are ever evolving, we continue to innovate our products mix to keep up with the FCC’s more demanding requirements.

  Check out another recent blog post Brian Smiley, our VP of Wholesale, created to learn more about reselling the most trusted, best-in-industry, carrier communications services for your clients.

  If you are attending ITEXPO Feb 14-17, please come to booth 617 to meet Brian and/or consult with a Sangoma Wholesale Carrier Sales SME about our innovative solutions.

  Or visit our website at carrierservices.sangoma.com. Stay tuned for more exciting, innovative offerings coming soon!

  The post Sangoma Wholesale: Compliance-as-a-Service appeared first on Sangoma Technologies.

February 14, 2023

• Digium Overall Managed SD-WAN Benefit Review

  In a December blog, I wrote at a high level about a paper from the Eastern Management Group regarding the benefits of utilizing different types of cloud services, which basically boil down to the following organizational benefits:

  • Reduced IT Effort
  • Deployment Velocity
  • Scalability
  • Business Agility

  Today, according to that paper, I will highlight just a few of the benefits of using Managed SD-WAN services. Software Defined Wide Area Network (SD-WAN) is a virtual WAN architecture that allows enterprises to leverage any combination of transport services – including MPLS, LTE, and broadband internet services – to connect users to applications securely. It creates a network managed through cloud software rather than disparate hardware systems. A significant benefit of using SD-WAN is:

  • Removes the need for companies to choose between high-cost private networks or low-cost Internet connections when building corporate networks. Instead, it allows businesses to leverage affordable, widely available broadband connections to boost bandwidth and reduce redundancy. It also prioritizes mission-critical applications such as voice and video while streamlining administration and centralizing management.

  Managed SD-WAN utilizes a third party to oversee the implementation, continued monitoring, and updates of the SD-WAN service. Major benefits include:

  • Proactive monitoring – identifies issues in real time and allows the organization to take corrective action before users notice or complain
  • A managed service provider can deploy additional security solutions and keep your company up to date with the latest developments

  If you are looking for more information on Sangoma’s Managed SD-WAN offering, please go here. If you want to read the full report now, please go here.

  The post Overall Managed SD-WAN Benefit Review appeared first on Sangoma Technologies.

February 08, 2023

• Digium Sangoma Wholesale: Power of the Portal

  More than 15 years in the making, the VI Communication Services portal leads all other SIP trunk providers’ portals in the industry for features and capabilities. As VI Communications is now Sangoma Wholesale Carrier Services, our legacy of innovations continues both in network expansion and portal enhancements.

  The BackOffice Portal is our customer portal for ordering and managing DIDs. And, the end-user portal is our brandable, extensible portal for our customers to pass on some of the powerful capabilities, such as number porting, to their end-users.

  Our award-winning portal simply does more than anyone else’s. And, our industry-leading service further separates us from the competition. At Sangoma Wholesale Carrier Services, customers can always talk to a live person 24/7.

  Often emulated for its ease-of-use, our portals are unrivaled for their comprehensive capabilities.

  What else would you expect from the company known for leading the industry in innovations?

  A true multi-tenancy portal for resellers to organize multiple customer profiles, provisioning, and managing telephone numbers. Our integrated billing platform will exceed expectations for what is possible. Easily process taxes and even other carrier’s call detail records (CDR’s).

  We are so much more than just Trunking as a Service with a great portal. We are your one-stop source for the compliance solutions that you need which are integrated into our nation-wide carrier network.

  Learn about our Hosted Billing and integrated Tax Solutions. Manage SPAM and fraud before it affects your customers. Stay ahead of all the new STIR SHAKEN requirements for VoIP resellers. Keep on top of the changes with Campaign Registry for SMS. And, your customers can remain connected even in emergencies with our e911 Dynamic Location Routing solutions.

  Check out another recent blog post that Brian Smiley, our VP of Wholesale, created to learn more about reselling the most trusted, best-in-industry, carrier communications services for your clients.

  If you are attending ITEXPO Feb 14-17, please come to booth 617 to meet Brian and/or consult with a Sangoma Wholesale Carrier Sales SME about our innovative solutions.

  The post Sangoma Wholesale: Power of the Portal appeared first on Sangoma Technologies.

February 02, 2023

• Digium Sangoma Wholesale: Empowering Value-Added Resellers

  VI Communications has been the carrier services division of Sangoma since being acquired in 2019. Otherwise known as Sangoma Wholesale Carrier Services, this division is integrated yet operates as an autonomous business unit.

  There is one primary reason for this autonomy. We primarily service and support the important “middleman” or value-added resellers.

  Nationwide, approximately 40,000 managed service providers typically support multiple end-customer businesses’ IT and communication service needs. We have provided wholesale services to these value-added resellers for over 15 years.

  As the wholesale arm of Sangoma, it could be perceived as competing for the same end customer. Our distribution model is designed to be trusted and complement our customers’ unique offerings and expertise.

  Our wholesale division exists to provide value-added resellers access to the best industry products and services possible at a discounted rate to service aggregators. And we follow stringent CPNI (customer proprietary network information) rules to ensure privacy and the protection our customers expect.

  Our reliably engineered network is the foundation for our product and carrier services offerings. Our award-winning BackOffice and End-Client portals with industry-leading, FCC-compliant features are offered in an a la carte manner where you only pay for what your customers use.

  Sangoma Wholesale Carrier Services continues a legacy of innovations in product development, the expansion of our core networks and technological capabilities, and value-added resellers thrive as communications service providers.

  We are so much more than just Trunking as a Service. We are your one-stop source for the compliance solutions you need, which are integrated into our nationwide carrier network.

  Learn about our Hosted Billing and integrated Tax Solutions. Manage SPAM and fraud before it affects your customers. Stay ahead of all of the new STIR SHAKEN requirements for VoIP resellers. Keep on top of the changes with the Campaign Registry for SMS. And your customers can remain connected even in emergencies with our e911 Dynamic Location Routing solutions.

  Check out another recent blog post Brian Smiley, our VP of Wholesale, created to learn more about reselling your clients’ most trusted, best-in-industry carrier communications services.

  If you are attending ITEXPO Feb 14-17, please come to booth 617 to meet Brian and/or consult with a Sangoma Wholesale Carrier Sales SME about our innovative solutions.

  Or visit our website at carrierservices.sangoma.com. Stay tuned for more exciting, innovative offerings coming soon.

  The post Sangoma Wholesale: Empowering Value-Added Resellers appeared first on Sangoma Technologies.

January 31, 2023

• Digium Sangoma as a Frost and Sullivan FROST RADAR™ North American UCaaS Market Leader

  A couple of months ago, I wrote about being selected, again, for the 9th year in a row, to the Gartner UCaaS Magic Quadrant. It never gets old, just like football teams that consistently get to the playoffs! I’m pleased to announce that we’ve also been designed a Leader in the Frost and Sullivant FROST RADAR North American UCaaS Market for this year.

  It’s very nice to honored like this by key analyst companies. It makes all the hard work, by the entire company, mean something. The recognition is nice.

  We know we can’t just sit still and not innovate if we want to keep getting this recognition. The market is continually changing, and the competition changes as well. I mean who would have thought 9 years ago that video meetings and collaboration would be key features in a UCaaS platform now? But they are. Business phone systems are just different now, in a way that benefits the customers.

  Change is still coming though. If you read the report (and the report can be found here on our website), you‘ll see it mentions that “Integrated platforms delivering UCaaS, CCaaS and CPaaS are at the foundation of next-generation business communications solutions”.

  Sangoma certainly agrees with that statement and we have been driving this on our roadmaps for a while. We have or own CCaaS and CPaaS platforms, that are integrated with our UCaaS. And we are using our CPaaS to create apps that augment our UCaaS solution, whether that be with integrations to other software systems, or productivity improvement apps that supplement UCaaS.

  As Elka Popova, VP of Connected Work Research, ICT of Frost and Sullivan says “Sangoma continues to strategically augment and diversify its extensive UCaaS portfolio and partner network, more recently via the acquisition of Star2Star and NetFortris. Sangoma consistently prevails within the industry as a one-stop shop for complete communications solutions, including UCaaS, CPaaS, SD WAN and communications devices.”

  We certainly intend to continue to offer the best one-stop shop cloud communications solutions, intend to continue to innovate, and thus continue to be recognized as leaders!

  The post Sangoma as a Frost and Sullivan FROST RADAR™ North American UCaaS Market Leader appeared first on Sangoma Technologies.

• Enable Security Kamailio's exec module, SIPVicious still ringing phones and many vulnerabilities
  This new year starts off with a number of RTC security related news and we have some original content to share with you too! In this edition, we cover: Our news: The dangers of using the Kamailio exec module and our pentesting schedule Our news: Updates to the awesome RTC hacking list The Threema weaknesses paper from ETH Zurich Presentations of interest from Blackhat and Nullcon Berlin Receiving calls on your deskphone from SIPVicious - still happening!

January 26, 2023

• Enable Security Kamailio's exec module considered harmful
  Executive summary (TL;DR) The combination of pseudo-variables and Kamailio’s exec can be risky and may result in code injection. By using special SIP headers and environment variables, it becomes effortless to exploit a vulnerable configuration. We have created a Docker environment to assist readers in reproducing this vulnerability and testing solutions. Protection is tricky and the official documentation may have previously misled developers - we aim to fix that by updating the module’s official documentation.

January 17, 2023

• Digium Going to ITEXPO and AstriCon

  It’s been a while. For both an in-person AstriCon and an ITEXPO during its “rightful” time in mid-February in southeast Florida. And they are both converging and happening in a few weeks in Fort Lauderdale.

  The last time we had an in-person AstriCon was in 2019. This will be the first one since Covid. We decided to co-locate it with ITEXPO since, at the last AstriCon, we did not have members of the ecosystem (such as phone vendors that support Asterisk and FreePBX). The ecosystem exists in force at ITEXPO, so it made sense to run AstriCon as a co-located event. To register, please go to this link: https://www.itexpo.com/east/astricon.aspx

  And Sangoma will also have a booth at ITEXPO. Since the last time we did a show, we changed our logo, so you will surely notice that. Sangoma has the widest range of business-focused communication services, and we won’t be able to demonstrate all of them. But we will showcase our UCaaS platforms, phones, MSP Services, Open-Source products (Asterisk and FreePBX), and wholesale carrier services (i.e., VoIP Innovations) offerings.

  We’re looking forward to catching up with you, so please stop by our booth (617)!

  The post Going to ITEXPO and AstriCon appeared first on Sangoma Technologies.

• WebRTC Hacks coturn: No Time to Die – Q&A with new project leads
  

  New coturn project leads Gustavo Garcia and Pavel Punsky give an update on the popular TURN server project, what's new in STUN and TURN standards, and the roadmap for the project

  The post coturn: No Time to Die – Q&A with new project leads appeared first on webrtcHacks.

January 12, 2023

• Digium VI Communications is Sangoma Wholesale Carrier Services

  VI Communications is Sangoma Wholesale Carrier Services. Known initially as VoIP Innovations, Sangoma Wholesale was built on over 15 years of Trunking as a Service expertise. Sangoma Wholesale continues the legacy of innovations within its award-winning user and end-client portals.

  Sangoma Wholesale Carrier Services’ innovative solutions are industry-leading and delivered on its own reliably engineered network.

  Ideal for VoIP resellers and communication service providers, wholesale customers can buy unbundled services on an a la carte basis. A full-featured, extensible SIP Trunking platform puts number ordering, management, and provisioning all in your administration or directly into the hands of your end-users. This multi-tenant environment allows for customizable parent-child account relationships. And our integrated Hosted Billing options are popular, complementary add-on services for their ease of use.

  Sangoma Wholesale is much more than a one-stop shop for your carrier services like VoIP, SMS, fax, and video collaboration solutions. Check out our array of Compliance Solutions. Whether it is STIR SHAKEN, Tax Calculation, SMS Campaign Registration, Kari’s Law for e911 Dynamic Location Routing, or Fax solutions that meet all the requirements for HIPAA – we have what you need for resale.

  And likewise, as consumers demand heightened detection and protection from SPAM and Fraudulent calling, we have services you can trust.

  If you are attending ITEXPO Feb 14-17, please come to booth 617 to consult with a Sangoma Wholesale Carrier Sales SME about our innovative solutions.

  Remember, VI Communications is Sangoma Wholesale Carrier Services.
  Visit us at booth 617 at ITEXPO or learn more at https://carrierservices.sangoma.com/.

  The post VI Communications is Sangoma Wholesale Carrier Services appeared first on Sangoma Technologies.

January 11, 2023

• ng-voice Webbing selects ng-voice to deploy their fully containerized cloud-native IMS for IoT use cases

  ng-voice will be integrated with Webbing’s offering to provide a flexible and resource-efficient IoT connectivity solution for enterprises

  January 11, 2023 | Berlin, Germany

   

  ng-voice, leading provider of a fully containerized and cloud-native IMS solution for the telecom market, today announced they have been selected by Webbing, a global MVNO connectivity provider for Enterprise Mobility and IoT, to deploy ng-voice’s fully containerized and cloud-native IMS for mission-critical and other IoT use cases. This includes eCall and bCall for automotive, emergency call systems for elevators, highways and alarms, and independent living monitoring wearables for trip or fall assistance. The joint solution will provide connectivity to Webbing’s enterprise customers in a more flexible and resource-efficient way.

  
  The market for IoT solutions is growing rapidly and many new use cases are emerging with the need for voice solutions. 4G/5G Critical IoT and Massive IoT are already around 1.7 bn connections globally and are expected to grow to ~5.0 bn in the next 5 years. To fulfill this market’s requirements, network solutions need to be highly flexible, scalable, new functionalities must be added quickly (update times of days rather than months), and consume minimal resources to reduce costs and make new use cases commercially viable. Cloud-nativity is key to meeting this market’s needs and unlocking the full benefits of connectivity.
  
  ng-voice developed the industry’s first truly cloud-native IMS – the critical component to deploy VoLTE and VoNR. Its key benefits include being cloud-and-infrastructure-agnostic, with highly automated deployment and operation processes, flexibility, and reliability to scale (up and down), standard compliance to 3GPP, and a minimal resource footprint.
  
  Webbing has created connectivity infrastructures and platforms that enable enterprises to leverage exponential growth in connected devices and data. Webbing’s connectivity solutions deliver a global carrier network of 600+ mobile carriers across more than 200 countries that provide the best-of-class for coverage, logistics, processes, costs, security, and other features across one SIM, SKU, Invoice, and Platform. Failover capabilities ensure superior global access to reliable, high-quality internet with low latency. Enterprises receive the benefits of roaming with multiple carrier options in every country, and seamless transition between carriers, while maintaining a local experience with local breakout for low latency on a global scale. With Webbing’s eSIM solution and secured network, enterprises can easily meet regulatory requirements on communication services and data management from states and governments.
  
  According to Yoram Zerahia, CTO at Webbing: “We chose to work with ng-voice because their cloud-native IMS and responsiveness fit perfectly with our portfolio and agile mindset, providing our enterprise customers with secure, reliable, and cost-efficient communication services. It further enhances our voice solution for the automotive industry. Together, we are one step further in helping IoT customers unleash their networks’ full potential.”
  
  For David Bachmann, CEO of ng-voice: “our IMS is ideal for IoT use cases – it is highly automated, resource-efficient, and cost-effective, exactly what IoT use cases are all about. We see high dynamics in this market, and are thrilled to work with a like-minded partner such as Webbing, who is realizing the full potential of cloud-native and fully containerized voice solutions in IoT ”.
  
  

  About ng-voice

  ng-voice GmbH is committed to building the next generation of 100% software-based mobile networks, combining DevOps with telecommunications expertise. ng-voice’s fully containerized and cloud-native IMS core is scalable, flexible, and easy to deploy and manage, offering communication service providers and enterprises of any size innovative voice services on LTE/5G networks.

   

  Follow ng-voice:

  LinkedIn: www.linkedin.com/company/ngvoice

  Twitter: twitter.com/ngvoice

  Web: www.ng-voice.com

  Email: sales@ng-voice.com

   

  Press contact for ng-voice

  Barbara Silva – barbara@ng-voice.com

  About Webbing Solutions

  Webbing is a global data MVNO that delivers innovative enterprise grade, global connectivity and IoT services. Our secured network of 600+ mobile carriers across more than 200 countries, ensures superior data connectivity between businesses, people, and things wherever the device is located.
  Since our foundation in 2010, we have been developing revolutionary SIM technology, powerful management platforms and a robust global network that revolutionize data, making it relevant and actionable. Our leading-edge solutions deliver a streamlined, centralized, and scalable means of deploying and managing organizations’ global fleet of devices. For more information, visit https://www.webbingsolutions.com/ .
  
  Follow Webbing:
  LinkedIn: https://www.linkedin.com/company/webbing-inc-/

  Twitter: https://twitter.com/WebbingInc
  Web: https://webbingsolutions.com/
  Email: sales@iamwebbing.com
  
  Press contact for Webbing
  Anjel Sadiky – anjel@iamwebbing.com

  

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  Barbara Silva

  Marketing Lead

  Publisher Bio

  After 10 years of working for Telefonica as a Business Development and Marketing Manager, along with developing serval projects in Latin America. Barbara’s plans to connect and share her own experience in Branding and growth strategies with the readers. She enjoys talking about any topics, from Netflix series to Politics, making her a versatile and fun person to talk to.

January 03, 2023

• Digium UCaaS Futures Musings Podcast

  In December, I did a podcast with Isha Mukherjee, our Asia-Pac marketing wiz. We talked about a bunch of things, ranging from our new logo, to what happened to UC in 2022, to my thoughts on UC in 2023.

  If you want listen to whole podcast, just go here.

  For this blog, though, I just want to focus on my thoughts for UC in 2023. I encapsulated my thoughts into the term “Smart Business”. This could mean multiple things, such as making your business smarter through using UC. And I certainly see that. In the Frost and Sullivan blog from a few weeks ago, I talked about the integration of contact center, unified communications, and CPaaS. And I certainly see that moving quite far along in 2023, even bringing in some aspects of AI that’s already in the contact center towards UC. And utilizing CPaaS apps to augment the UC system, so that the UC system is “smart” for your business. In other words, it does what you need it to do.

  And that brings us to another meaning of Smart Business, which is doing business in a smart way. I think we’ll see more one-stop shopping with cloud communications in general. If there is a global slowdown, then businesses unfortunately may not be able to keep the same number of employees. There would likely be retrenchment. And this means you need to do business smarter in order to keep the same level of service, and to even grow. One way to do that, is to get your cloud communications from one provider. One bill, one place to talk to, many less headaches. Focus your people on growing the business, not the back-end that runs the business. UCaaS, Contact Center, Augmentation Apps, Collaboration, Video Meetings, and MSP services – all from one vendor, servicing you well. That is Sangoma.

  The post UCaaS Futures Musings Podcast appeared first on Sangoma Technologies.

December 22, 2022

• Enable Security Highlights from the past year and various security fixes
  Welcome to the last RTCSec newsletter of 2022! In this edition, we cover: Looking back at the past year and best wishes for the New Year Jitsi gets verification for E2EE OSS-Fuzz now testing PJSIP Vulnerabilities fixed in Drachtio, BigBlueButton, Cisco IP Phones and more RTCSec newsletter is a free periodic newsletter bringing you commentary and news around VoIP and WebRTC security. We cover both defensive and offensive security as they relate to Real-time Communications.

December 21, 2022

• ng-voice Knowledge sharing sessions | Creativity

  At ng-voice, we come from many different backgrounds and have various experts on our international team. Sharing knowledge helps us improve our skills and become stronger professionals, while also connecting with our colleagues and getting to know more about their experiences.

   

  Every month, one of our colleagues voluntarily shares their expertise with the team in a Knowledge Sharing session.

   

  Last month, our digital marketing specialist Kathrin Hissner hosted a virtual session on creativity and design principles and how we can use our creative skills for problem resolution within our work and everyday lives. 

   

  In this session, she explored what creativity means and how it impacts our mental processes through gamification, to make it easier to grasp complex topics. She also touched upon the rules of the game when it comes to design principles. It is important to understand these design principles as we use them every day, whether it’s on presentations, documentation, or even something more of outreach such as invitation templates. Even though these principles take time to master, keeping simple tips in mind can guide anyone and help them achieve better results in their tasks.

   

  According to Kathrin, “I volunteered to bring my experience in creativity and design to my colleagues because I think this is a topic that can benefit anyone. It is always good to step out of your comfort zone and look at other ways to explore a problem and come up with solutions. I am also very happy to work at a company that fosters this kind of interaction and helps everyone to learn and grow. I hope my colleagues enjoyed the session as much as I enjoyed preparing it, and I am looking forward to the next session.”

  
  Are you looking forward to excelling in your career and joining a team of experts that push the boundaries in the industry? You can learn more about who we are on our careers page. 

  

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  Margareta Cucli-lane

  Talent Acquisition Lead

  Publisher Bio

  Having more than 6 years in recruitment and talent acquisition with a focus on full-cycle recruiting, employer branding, sourcing, training creation and people support, she leads the Talent Acquisition team ensuring we are bringing and growing the best talent.

December 20, 2022

• Digium Overall SaaS Benefit Review

  Sangoma recently partnered with Eastern Management Group regarding a report reviewing the end-customer benefits of Sangoma’s various Communications as a Service offerings. The full report can be found here, and it covers all of Sangoma’s Communications as a Service offerings:

  • Unified Communications as a Service – UCaaS
  • Video Meetings as a Service – MaaS
  • Collaboration as a Service CollaaS
  • Contact Center as a Service – CCaaS
  • Trunking as a Service – TaaS
  • Communication Platforms as a Service – CPaaS
  • Network Connectivity – Network Access as a Service
  • SD-WAN Managed Services
  • Security as a Service – Managed Security
  • Fax as a Service – FaaS
  • Access Control as a Service – ACaaS
  • Desktop as a Service – DaaS

  While each one of these has specific customer benefits, at a high level the value to the end-user of using any managed communications service comes down to the following:

  • Reduced IT Effort
  • Deployment Velocity
  • Scalability
  • Business Agility

  In the next couple of weeks, I will go a more in-depth into some of the Sangoma cloud services, and explore more specific end-user customer benefits of the cloud service discussed that week. If you want to read the full report now, please go here. Otherwise, stay tuned here and I’ll provide a few quick updates for you.

  The post Overall SaaS Benefit Review appeared first on Sangoma Technologies.

• ng-voice ng-voice and Nearby Computing SL partner to deliver orchestrated network solutions to service providers and private networks

  The strategic partnership will facilitate the deployment and management of end-to-end networks solutions

  December 20, 2022 | Berlin, Germany

   

  ng-voice, leading provider of a fully containerized and cloud-native IMS solution for the telecom market, and Nearby Computing SL, provider of industry-leading 5G and Edge orchestration solutions today announced a strategic partnership that will make networks more accessible and easier to deploy for communication service providers and enterprise customers. ng-voice’s fully containerized cloud-native IMS combined with Nearby One orchestration platform will simplify the deployment and management of a complete network with more agility, flexibility, and a lower resource footprint.

   

  Nearby Computing together with ng-voice can provide a complete solution that will cover the main network  domains all orchestrated using Nearby’s end-to-end cross-domain orchestration platform, Nearby One. This collaboration allows service providers and enterprises to benefit from true cloud-nativity, which will make their networks more flexible, reducing time to market and generating cost savings, and supporting several use cases. 

   

  ng-voice developed the industry’s first truly cloud-native IMS – the critical component to deploy VoLTE and VoNR.  Its key benefits include being cloud-and-infrastructure-agnostic, with highly automated deployment and operation processes, flexibility and reliability to scale (up and down), standard compliance to 3GPP, and a minimal resource footprint.

   

  Nearby Computing’s robust portfolio of third-party applications that range from Augmented Reality to Computer Vision is designed to solve specific customer challenges at the edge that were once too costly to address including remote site access control and remote user assistance. An innovative developer framework allows service providers and enterprise customers to automate, orchestrate and deploy services at the edge using a single pane of glass for a unified edge experience.

   

  According to Saj Safir, CCO at Nearby Computing SL “5G and Edge computing, together with cloud-nativity, can unleash true innovation potential and generate sustainable competitive advantages to our customers. This strategic partnership with ng-voice will bring our Telco and enterprises customers the full potential of Edge Computing through Orchestration, automation, and 5G. We are very excited to partner with ng-voice, a company that shares our vision.”

   

  For Qawa Darabi, VP for Global sales and Partnerships at ng-voice, “being fully containerized and cloud-native, our IMS perfectly combines with the Nearby One orchestration platform, which will allow our joint customers to deploy and manage end-to-end networks with a high level of automation and resource-efficiency. We are thrilled to partner with a like-minded company such as Nearby”.     

  About ng-voice

  ng-voice GmbH is committed to building the next generation of 100% software-based mobile networks, combining DevOps with telecommunications expertise. ng-voice’s fully containerized and cloud-native IMS core is scalable, flexible, and easy to deploy and manage, offering communication service providers and enterprises of any size innovative voice services on LTE/5G networks.

   

  Follow ng-voice:

  LinkedIn: www.linkedin.com/company/ngvoice

  Twitter: twitter.com/ngvoice

  Web: www.ng-voice.com

  Email: info@ng-voice.com

   

  Press contact for ng-voice

  Barbara Silva – barbara@ng-voice.com

  About Nearby Computing

  Nearby Computing helps Telcos & Enterprise customers unleash the potential of Edge Computing through Orchestration and Automation of MEC and 5G.  The Nearby One is an orchestration platform that goes beyond market standards to manage all tiers of the network, from Cloud and Data Centre to Edge, from a single pane of glass.  Using a cross-domain approach that is fully agnostic, they are able to manage hybrid networks at scale through domain-specific orchestration and comprehensive end-to-end orchestration. The solution covers all critical elements of deployment automation – from the initial Edge node provisioning, to application on-boarding, to lifecycle management and QoS Assurance to SLA monitoring.
  
  

  The company was founded in 2018 as a spin-off of the Barcelona Supercomputing Center and operates globally from its headquarters in Barcelona, Spain.

   

  Follow Nearby Computing

  LinkedIn: https://www.linkedin.com/company/nearbycomputing/

  Twitter:  https://twitter.com/nearbycomputing 

  Web: https://www.nearbycomputing.com   

  Email: partners@nearbycomputing.com 

  

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  Barbara Silva

  Marketing Lead

  Publisher Bio

  After 10 years of working for Telefonica as a Business Development and Marketing Manager, along with developing serval projects in Latin America. Barbara’s plans to connect and share her own experience in Branding and growth strategies with the readers. She enjoys talking about any topics, from Netflix series to Politics, making her a versatile and fun person to talk to.

December 16, 2022

• Jitsi Self-hosting a fully-featured Jitsi Meet instance just got as easy as pie

  Hey there Fellow Jitsters!

  Have you ever considered adding telephony to your Jitsi Meet self-hosted instance?

  Up until now you only had the option to run Jigasi and deal with telephony yourself. Many of our users do this every day, but when we asked we learned that there was interest in offloading that part. Could someone else host it?

  

  Today we’re launching a new way to quickly connect to the public telephone network and offer dial-in capabilities to your users without the need for hosting and managing the entire telephony infrastructure: JaaS components. You can give it a try today!

  Are you running Jitsi Meet on a Debian instance or are you using Docker? Either way, you can opt-in for this feature and it will be automatically set up. A new JaaS account will be created for you and you’re good to… call.

  If you’re running Jitsi Meet on Debian all you need to do is to answer ‘Yes’ to this question and you will have dial-in capability on your Jitsi instance.

  

  Note: A Let’s Encrypt certificate is required and the email address used to generate the certificate will be used also for creating your new JaaS account.

  If you’re running Jitsi Meet on Docker you’ll need to set the following variables on your .env file:

  • PUBLIC_URL: the domain were Jitsi Meet runs
  • ENABLE_JAAS_COMPONENTS=1
  • A Let’s Encrypt certificate is required so do enable it too

  

  Now you can restart your setup with `docker-compose up –force-recreate`

   

  An email will be sent to you, asking you to set up a password for the JaaS admin account:

  

  From the JaaS admin console you can manage your account, see the overall activity and upgrade to another plan if needed.

  

  You’re all set up now! Let’s make a phone call! Join a call on your Jitsi Meet instance and notice how the dial-in option becomes available when trying to invite participants. You can now dial-in to one of the phone numbers provided in the list and you’ll be connected to the meeting.

  

  Get started today, a free trial is available! Please check the JaaS components website for details on pricing.

  Jigasi is the first Jitsi component offered as a service, with more to come. Stay tuned!

   

  Your personal meetings team.

  ---

  Author: Oana Emilia Ianc

   

  The post Self-hosting a fully-featured Jitsi Meet instance just got as easy as pie appeared first on Jitsi.

December 15, 2022

• ng-voice ng-voice and Google Cloud launch joint whitepaper: Automation and cloud-nativity

  ng-voice and Google Cloud launch joint whitepaper exploring the automation benefits brought by cloud-native network solutions.

  15 December 2022

   

  Advancements in technology have made it possible for telcos to deploy their services differently. With the importance of efficiency, agility, flexibility, and reliability rising, new technology can allow telcos to keep pace with these changing and increasing demands. 

   

  To explore these challenges and how cloud-native solutions can help telcos to leverage automation and unlock true competitive advantages, ng-voice and Google Cloud launch today a whitepaper called Automation and Cloud-Nativity, which can be downloaded here.

   

  Automation is a frequently used term in technology, and many providers in the wider IT space are leveraging it to improve overall service quality. In fact, more than 30% of organizations foster automation across five or more departments.

   

  For telcos who are often held back by legacy infrastructure, automation could be the answer to modernising operations and streamlining the overall deployment process. 

   

  However, automation alone does not make a modern telco. Indeed, automation must be supported and surrounded by other new technologies and approaches to really see telcos reap their rewards. Cloud-native development is one approach that aligns ideally with automation and as mentioned in this article by Nephio, this approach is critical to realizing the promise of cloud transformation.   

   

  In our whitepaper ‘Automation and cloud-nativity’, we aim to outline how cloud-nativity and automation can be used together to benefit the modern telco, by exploring:

   

  • How automation unlocks the true potential of cloud-nativity
  • The benefits of using cloud-nativity and automation hand-in-hand for both operators and subscribers
  • The importance of automation within a CI/CD pipeline. 

  Download the whitepaper

  Download here

  Get to know more about how ng-voice’s fully containerized and cloud-native IMS, which utilizes automation, can support your organization in delivering VoLTE and VoNR services in https://www.ng-voice.com/fully-containerized-cloud-native-ims/ or contacting our team at  sales@ng-voice.com.

  

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  Barbara Silva

  Marketing Lead

  Publisher Bio

  After 10 years of working for Telefonica as a Business Development and Marketing Manager, along with developing serval projects in Latin America. Barbara’s plans to connect and share her own experience in Branding and growth strategies with the readers. She enjoys talking about any topics, from Netflix series to Politics, making her a versatile and fun person to talk to.

December 14, 2022

• ng-voice Employee Spotlight | Behnam Hooshiarkashani, VP of Cloud Services

  We at ng-voice are excited to launch our second Employee Spotlight blog. In this series we interview some of our top talents, sharing their experience and insights working at ng-voice. 

  Behnam Hooshiarkashani at ng-voice | Employee Spotlight

  Tell us a bit about yourself, your career before you joined ng-voice, and what is your role at ng-voice now

   

  Before joining ng-voice, I was a DevOps engineer working mostly with Voice over IP (VoIP). I’ve worked with this technology for over 8 years and it’s been more than 3 years now since I joined ng-voice. My journey began as a DevOps engineer then moved on to become DevOps/Cloud team lead and that’s where I started to build this amazing team around me. Now, I’m VP of Cloud Services and my main responsibilities are defining a cloud-native roadmap and being aligned with ng-voice’s product roadmap, along with leading the development of new features and working with partners such as AWS, GKE, Azure, etc. 

   

  Why did you join ng-voice?

   

  The Telecom industry was interesting for me as I was already working as a VoIP engineer.  Secondly, back then, it was a start-up, which allowed me to build something from scratch and see how the company developed and got bigger. It was also very fascinating to see how we can have a 100% containerized and fully cloud-native IMS in the market for the first time, bringing this DevOps mindset to the telecommunication industry. 

   

  What’s the unique part of working here?

   

  For me, it’s actually both the product and the people working here. I believe that our product is very unique in this industry and the reason is that it’s a completely cloud-native product. On the other hand, I like ng-voice’s culture, people, open-feedback mindset, and how we are all growing together. At ng-voice, we are not only thinking of ourselves but thinking of everyone, and how we can support each other while trying to reach one goal together. Also, I love the fact that we care about each and how ng-voice allows each person to grow through a career development roadmap like a two-way relationship.  

   

  What have been your most significant accomplishments at ng-voice?

   

  For me, it’s two things. First, technically, it was onboarding components on Kubernetes and the public cloud, which was not an easy task because telecommunication requirements are very different from normal requirements. We were able to onboard all the components on Kubernetes with the latest technology and use the public cloud for deployment. Also, for me personally, building a team from scratch was honestly one of the biggest achievements in my career. We started with a few people and looking at it now, we have people writing the processes, managing and building it to see how it’s working efficiently along with incorporating methodologies like scrum to ng-voice, and now I see many teams are using this method.  

   

  Any final words?

   

  Final words could be something we use in our team. We have a saying that goes “we work hard together, we are growing together and we will party harder together”. I believe that you cannot have excuses and success at the same time, so you have to choose one.

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  Kathrin Hißner

  Digital and Content Marketing Specialist

  Publisher Bio

  With her marketing and design background, as well as her experience in brand and communications management, Kathrin brings her unique skills to ng-voice. As a digital marketer, Kathrin supports our growth strategy by increasing the visibility of our brand to potential customers.

  She enjoys working on information visualization and infographic design.

December 12, 2022

• Digium Sangoma is Recognized in the Gartner UCaaS Magic Quadrant

  Last week you may have noticed that Gartner, Inc. positioned Sangoma in the 2022 Gartner® Magic Quadrant for Unified Communications as a Service. Sangoma is one of only twelve other companies placed in 2022 and one of six to appear consecutively for the last eight years.

  

  “We are thrilled to be recognized again in this year’s Gartner UCaaS Magic Quadrant,” said Sangoma Chief Marketing and Product Officer Jim Machi. “It’s gratifying to be independently recognized for vision and execution. Sangoma has grown its position in the top tier of cloud communications companies. Sangoma offers the widest set of cloud communication services in the industry, all engineered in-house, to offer partners and customers a single-source, business-oriented cloud-native communications portfolio. UCaaS is the centerpiece of this strategy, but this complete vision goes beyond that to include CCaaS, Video Meetings as a Service, Collaboration, CPaaS, etc., so this recognition is exciting for Sangoma, our partners, and our customers.”

  To read the full report, fill out the form on this page.

  The post Sangoma is Recognized in the Gartner UCaaS Magic Quadrant appeared first on Sangoma Technologies.

December 06, 2022

• Jitsi Trust, but verify: introducing user verification

  It’s been a while since we introduced End-to-End Encryption (E2EE) over two years ago. Back then we started with a simple model consisting of a passphrase everyone needed to type and later migrated to a model with randomly generated keys per participant. Each have different characteristic and we ultimately chose to stick with the latter. Today we are introducing a missing piece in the E2EE puzzle: user verification.

  User verification was not previously possible in Jitsi Meet. Just like our core E2EE we are basing our implementation on the Matrix protocol. Matrix’s libolm / vodozemac provide a Short Authentication String (SAS) mechanism implementation which developers can use. They even have great documentation on how it works, thanks Matrix!

  So, how does it work?

  First, you’d gather in a meeting and turn E2EE on.

  

  Now you’ll see a new option for each participant in their tile menu that allows you to verify them:

  

  After choosing to verify a user a dialog will open with a list of emojis:

  .

  Wait what? Emoji? These emojis conform the SAS. They have been carefully chosen to avoid ambiguity and make the process more user friendly than comparing random numbers. You can find more information in the Matrix spec.  You must verbally compare them with the other participant and if they match, mark it as verified.

  Once a user is verified this will be reflected in the user information tooltip:

  

  At this point you can be sure that not only your data is encrypted end-to-end, but also that there is no man-in-the-middle (MITM) attach happening.

  Availability

  User verification is currently available in Jitsi Meet master and deployed in beta. It will be part of the next stable release, but expect more improvements specially in the UX front.

  Thanks

  We’d like to thank Robertas Maleckas (ETH Zurich), Prof. Kenny Paterson (ETH Zurich) and Prof. Martin Albrecht (Royal Holloway, University of London) for their work researching Jitsi Meet’s E2EE and encouragement, and Matrix for their tools, which make implementing E2EE a much better experience.

   

  ---

  Please note that we still consider our E2EE experimental and are still working on improvements. Please make sure you check out our post on how end-to-end encryption in general does NOT offer a meaningful level of trust and protection when it comes to modern meetings services.

  Your personal meetings team.

  The post Trust, but verify: introducing user verification appeared first on Jitsi.

December 01, 2022

• Jitsi Introducing whiteboards in Jitsi Meet

  Trying to explain something to someone and they just don’t get it? If an image is worth a thousand words how about a diagram? Today we’re excited to announce the availability of whiteboards in Jitsi Meet – the missing piece for all those seeking an educational meeting solution and not only!

  

  We decided to stand in the shoulders of giants on this one. The core implementation comes from Excalidraw, an excellent whiteboarding piece of software, which is Open Source, of course. We made some tweaks and adjustments to have it fit in with our vision. We seek to provide an easy to use feature that enables participants to share ideas and brainstorm without having to seek a third party solution. From now on, meeting moderators can open a whiteboard and have everyone in the call sketch away.

  

  The interface supports a number of tools and settings that keep the collaboration interesting and effective. During a meeting, changes that a participant makes locally via the whiteboard are sent to a server to then distribute those updates only to devices of other participants in the meeting. The whiteboard content can be exported as a png or svg at any time during the meeting, so all that hard work doesn’t go to waste.

  

  If you’re using meet.jit.si, you can go ahead and play with the whiteboard in your meetings right away! For those self-hosting, it can be enabled from the config file, and you’ll need to deploy this simple backend.

  As you might already know, we’re firm believers in the power of Open Source, we seek to collaborate with other communities to build solutions everyone can use and we’re excited to bring more to this feature in the future!

  Your personal meetings team.

  ---

  Author: Mihaela Dumitru

  The post Introducing whiteboards in Jitsi Meet appeared first on Jitsi.

November 30, 2022

• Enable Security DDoS simulation tutorial, WebRTC IP leak and vulnerable RTC libraries
  It is the end of November and with it, we bring some of our own publications and coverage of various advisories, papers and news items in the VoIP and WebRTC security world. In this edition, we cover: How to simulate DDoS attacks on your own Details about the new WebRTC IP leak issue Coverage of interesting talks at Blackhat and TADSummit Advisories concerning Sofia-SIP, Drachtio, PJSIP and more RTCSec newsletter is a free periodic newsletter bringing you commentary and news around VoIP and WebRTC security.

November 29, 2022

• Enable Security How to perform a DDoS attack simulation
  TL;DR A DDoS simulation is a practical exercise that various organisations are capable of doing. Understand the reasons why you would want to do this, then combine custom with off-the-shelf attack tools. Follow the best practices, apply solutions and mitigation; and you can finally answer: what if we got attacked? Introduction In this post, we give an overview of how you too can perform your own distributed denial of service (DDoS) simulation exercises.

November 22, 2022

• Digium Multi-Location UCaaS and Multi-Location Connectivity Services

  Sangoma is very proud and honored to be able to service multi-location businesses with our UCaaS system and MSP services. A common dialing plan among the different physical businesses, physical phones that are tightly tied to the UC system, mobile and desktop clients to augment the desk phone, and having a CPaaS system that can enable multi-location business unique requirements to be added to our UCaaS solution has enabled Sangoma to service these businesses well with our UCaaS solutions.

  Beyond UCaaS, though, Sangoma, through its acquisition of NetFortris, now offers connectivity and security services that can be tailored to bring the best connectivity solution to the needs of the overall multi-location business and each of the specific physical buildings. It is hard to manage what is the best connectivity solution, which provider to get it all from, all the different bills, etc. That’s understandable, for sure. The IT department needs to be expert at everything, and that’s downright impossible.

  Someone like Sangoma can determine the best price, the best type of connectivity solution, and the best provider for each location and manage the network for you. You likely do not need the same bandwidth for each building, and the network provider may most likely offer a different economical service all around. Let someone else figure that all out for you and take care of all that for you.

  As your UCaaS provider, it makes sense to get all this from us. We understand the networks, and we’re monitoring the UCaaS anyway, so why not have us manage and monitor your internet connectivity as well?

  And we can also offer you SD-WAN services with this connectivity so that you can get the most efficient routing, a more stable internet (because of the use of multiple connections), and cost savings. And, of course, monitoring by Sangoma. Learn more about our MSP services here.

  The post Multi-Location UCaaS and Multi-Location Connectivity Services appeared first on Sangoma Technologies.

November 21, 2022

• Digium As a Voice Service Provider, How Has the FCC’s Updated Deadline on STIR/SHAKEN Compliance Affected Your Business?

  A few months ago, the FCC released a public notice reminding non-facilities-based “small voice service providers”, that they must implement the STIR/SHAKEN caller ID authentication framework in their Internet Protocol networks no later than June 30, 2022.

  Is this a surprise to you? Well perhaps, considering a 2 year extension was granted to small VPS (those with 100,000 or fewer voice access lines) from the original deadline of June 30th, 2021. So why the sudden change in deadline? What happened was an overwhelming amount of robocalls were observed to be originating from these small VSP from the time that deadline was announced, so much so, the FCC decided to cut the extension by 1 year, significantly moving up the deadline.

  In summary, as a small voice service provider you are no longer subject to a two year extension and must update your certifications and associated filings in the Robocal Mitigation Database (RMD) and implement the authentication framework by June 30, 2022 (which of course has passed at this point in time) or be subject to ”appropriate enforcement action” by the FCC.

  We know that it’s a lot of work, time, and money spent to become compliant. To implement STIR/SHAKEN into your voice network, you’ll likely need to provision a cost-prohibitive session border controller (SBC) or a SIP proxy, which can significantly alter the way you route traffic to your partners. This can create unexpected consequences for you, such as billing, for instance, not to mention the network maintenance and monitoring that’s required for these new points of failure.

  The deadline for compliance has already passed for non-facilities-based providers. Don’t risk waiting for the FCC to contact you and be put under extreme pressure. We have a Zero-maintenance call signing solution for you!

  VI Communication Services’ Call Signing Services help you become compliant, simply by sending your phone calls to our voice network. On our side, we will provision a dedicated server to host your unique certificate and sign calls on your behalf, using the attestation rules that you yourself configured. That’s all! No additional hardware or network maintenance required. We take care of everything for you so that you can focus on running your business. View our product slick.

  Learn more about our Call Signing Service today. We are sure it will save your business the unwanted hassle of STIR/SHAKEN compliance!

  The post As a Voice Service Provider, How Has the FCC’s Updated Deadline on STIR/SHAKEN Compliance Affected Your Business? appeared first on Sangoma Technologies.

• ng-voice Placing cloud-native solutions at the heart of private network deployments

  Private networks are steadily gaining ground as operators, enterprises and private providers set their sights on the opportunities cloud-native solutions bring about. Having a dedicated private network brings with it a new realm of possibilities, underpinned by enhanced connectivity. Add to this, the prospect of new revenue generation through better solutions, products, or offerings by the operator, enterprise, or private network provider, and arguably private networks could have several value-added benefits. 

   

  But deploying a successful private network is no easy feat—it requires the right solutions, both at the core of the network, and at the edge; the right partners, who embrace the same ways of working and strive towards a common goal; and importantly, the right application or use case. 

   

  At ng-voice, we believe that the key to private network success lies in embracing cloud-native principles. A private network—by definition—is there to give the end customer greater flexibility and agility over their connectivity solution, enabling them to push the limits of their organization and embrace new technologies such as Internet of Things (IoT) and Artificial Intelligence (AI) to increase their productivity. Moving to cloud-native principles when building and deploying a private network will help operators, enterprises, and private network operators enabling this agility and their end-customers to benefit from the many opportunities set to be unlocked by private networking.

   

  So what do these principles look like?

  First, cloud-nativity is about being cloud-agnostic. Solutions should be deployable on any infrastructure, whether private (bare metal) or public cloud. Second, solutions should embrace a CI/CD approach whereby automation is implemented throughout integration, delivery, and deployment. Third, cloud-native solutions must be scalable and adapt capacity loads accordingly, as well as provide load balancing and service discovery.

   

  Finally, continuing to put automation at the heart of cloud-nativity, such solutions must be self-healing to identify and replace failed components to maximize and maintain service availability at all times. 

   

  But cloud-nativity isn’t simply a set of principles, it’s also a culture, and a mindset. It must be embraced across the entire organization, across entire teams. In a private network scenario, where multiple partners come together to deploy a single solution, being aligned on cloud-nativity principles can bring significant benefits to the end solution and end customer.

   

  An IMS core fit for purpose

  By embracing the principles of cloud-nativity and containerization, our fully containerized cloud-native IMS solution brings to private network deployments greater scalability, being able to scale resources up or down, according to changing needs and requirements. In addition, our solution delivers increased efficiency thanks to the automation embedded in the delivery of our voice services—human intervention is significantly reduced therefore reducing the risk of disruption, and the management of voice applications is made easier and quicker.

   

  Finally, our solution is also more cost-effective thanks to our deployment model and use of cloud-native technologies. For private network deployments, in which voice is still a key requirement, being able to make cost-savings without compromising on the quality of service will be an important factor in selecting the right partner. 

   

  To find out more about ng-voice and how its fully containerized cloud-native IMS solution could be the ideal choice for your private network deployment, write to sales@ng-voice.com visit our website, or follow us on LinkedIn to know more about what we do.

  

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  Varun Jain

  Customer Solution Architect

  Publisher Bio

  Varun Jain is a Customer Solutions Architect for the Sales Team, he has over 16 years of experience in telecom industry, working for companies like Ericsson India Global services PVT LTD and NOKIA.

November 16, 2022

• WebRTC Hacks Revealing mediasoup’s core ingredients: Q&A with Iñaki Baz Castillo
  

  I interviewed mediasoup’s co-founder, Iñaki Baz Castillo, about how the project got started, what makes it different, their recent Rust support, and how he maintains a developer community there despite the project’s relative unapproachability. mediasoup was one of the second-generation Selective Forwarding Units (SFUs). This second generation emerged to incorporate different approaches or address different use cases a few years after the first generation of SFUs came to market. mediasoup was and is different. It is node.js-based, built as a library to be part of a serve app, and incorporated the Object-oriented approaches used by ORTC – the alternative spec to WebRTC at the time. Today, mediasoup is a popular SFU choice among skilled WebRTC developers. mediasoup’s low-level native means this skill is required.

  The post Revealing mediasoup’s core ingredients: Q&A with Iñaki Baz Castillo appeared first on webrtcHacks.

November 10, 2022

• Digium What are Managed IT Services?

  A managed IT service is an information technology (IT) task provided by a third-party service provider and delivered to a business customer.

  “Managed services” refers to outsourcing information technology (IT) processes and functions to improve operations and reduce expenses. It’s a way to augment your company IT staff with access to specialized expertise and not worry about the cost and complexities of hiring and staffing for 24/7/365 critical business functions.
  Managed services are ideal for companies that:

  • Rely on IT infrastructure to support their daily business operations
  • Have training or specialty gaps in their IT staff or have teams that have become bogged down in routine maintenance and cannot focus on value-generating objectives
  • Need IT budget predictability and scalability

  What are Managed IT Solutions?

   
  Businesses outsource a plethora of IT-related services to managed IT solutions providers, including:

  • Cloud Communications – This encompasses multiple communications technologies from business phone systems, VoIP calling, email, chat, video conferencing and collaboration, unified communications-as-a-service (UCaaS), virtual call centers, SIP trunking, and more.
  • Networking – A service provider typically develops, controls, and manages communication networks. Services typically offered include:
    • Internet access
    • SD-WAN for network optimization and traffic prioritization
    • Network switches
    • Wireless local area networks (LANs)
    • Wide area networks (WANs)
    • Virtual private networks (VPNs)
    • Wi-Fi and other forms of connectivity
  • Security – Cybersecurity is a specialized field with a range of services encompassing a comprehensive solution that secures an organization’s network and devices on (or off) that network. Services typically include:
    • Next-generation firewalls (NGFW)
    • Backup and disaster recovery
    • Endpoint detection and response (EDR)
    • Managed detection and response (MDR)
    • Remote monitoring and management (RMM)
    • Multi-factor authentication (MFA)
    • Unified threat management (UTM)
    • Patch management
    • Email security
    • DNS protection
    • Security awareness training

  What is a Managed IT Service Provider?

   
  In a managed service arrangement, the managed service provider (MSP) is responsible for the functionality of IT services and equipment for the client, who typically pays on a monthly retainer basis.

  Companies that offer managed services are called managed service providers (MSPs). MSPs are third-party companies that remotely manage IT infrastructure and systems. Small and medium businesses (SMBs), nonprofits, government agencies, and enterprises across various industry verticals leverage MSPs to deploy and manage technology solutions.

  Typically, an MSP delivers applications and management services through the Internet under a contractual service-level agreement (SLA). The SLA details qualitative and quantitative performance metrics that govern the MSP and customer engagement.

  Key Benefits of Managed IT Service Providers for Businesses

  • Reduced technology costs
  • Domain expertise
  • Specialized talent
  • Scalability
  • Emerging tech know-how
  • Future-proof environments

  MSPs handle complex or repetitive tasks required to maintain a client’s IT infrastructure and typically are engaged in managing the following activities:

  • Sourcing and managing IT infrastructure
  • Delivering managed communications and collaboration services
  • Offering technical and software training and support
  • Sourcing and managing security solutions
  • Managing client user accounts in applications and portals
  • Handling contract management for underlying technology vendors
  • Assisting with compliance and risk management
  • Managing third-party contractors
  • More

  Why Outsource to a Managed IT Service Provider?

   
  Businesses of all sizes typically offload the management of select IT services for these key reasons:

  • Issue-Resolution Ownership – MSPs working with you in an ongoing capacity are incented to focus on preventing problems and quickly address issues to continue to win your business each month.
  • Solution Stability – MSPs provide 24/7/365 monitoring and proactive maintenance, which means they can respond to issues quickly and head off system failure and downtime in advance.
  • Predictable Costs – Expenses fit neatly into monthly payments, eliminating the need for significant capital outlays to deploy services. Likewise, you never get an unforeseen bill for something that breaks.
  • Infrastructure Modernization – MSPs go beyond just fixing your existing systems. They provide recommendations and create migration plans for upgrades to new and modernized versions of your underlying network infrastructure components while keeping them up to date and in alignment with your technical and business objectives.

  Ready for Worry-Free Managed IT for Your Business?

   
  Sangoma makes it painless to access a complete suite of managed networking, security, and business communications solutions customizable to your organization’s unique needs.

  The post What are Managed IT Services? appeared first on Sangoma Technologies.

• Jitsi Low-latency conference streaming to very large audiences

  Jitsi today supports life-streaming conferences to large audiences through our Jibri tool – this tool renders all the media from the conference, and forwards it to a streaming service such as YouTube.

  This approach works, but it has limitations.  In addition to being computationally expensive, it also introduces substantial latency to the media.  This can be a problem when interaction is needed between the participants in the conference and the audience, for example for a text-based question-and-answer session.

  This article will describe a new approach to live-streaming media, which uses Jitsi’s builtin functionality, without transcoding, to reach potentially very large audiences with latency comparable to that of a live conference.

  Overview

  The basic approach to media distribution for this solution is straightforward – simply forward media to all the audience members in the same way that they are forwarded today to conference participants – i.e. as individual RTP streams over WebRTC.  This can re-use Jitsi’s existing well-tested technology to distribute the media and have it arrive at receivers and be played out to viewers.

  The challenge, of course, is to scale Jitsi’s back-end services so they can support sending media to very large numbers of viewers, potentially in the hundreds of thousands or more.  The rest of this article will discuss some of the architectural enhancements we need to make to Jitsi to support this.

  The first insight that will make this possible is to realize that in a streaming scenario, while the conference’s active participants need to know that they are being watched by an audience, they don’t need to know all the audience members’ identities or presence in real-time; nor do the audience members need to know about each other.  Thus, the system can be modified such that presence information about individual audience members is not sent to other conference participants, or to unnecessary parts of the backend; this reduces the amount of signaling traffic substantially.

  The second substantial change that we are making to the backend is to be able to have more sophisticated topologies for the Jitsi Videobridges to relay media among them.  Currently, when more than one Jitsi Videobridge is used in a conference (in Jitsi’s Octo/Relay technology), the bridges are connected to each other in a full mesh.  This topology minimizes the latency for media, but would not scale to very large conferences, where e.g. hundreds of thousands of participants might need several hundred bridges.  If every bridge in such a conference were connected to every other one, the bridges could be overloaded just sending media out.

  Instead, we are developing technology that can arrange bridges into more elaborate topologies.  In particular, our plan for very large conferences is to still have the conference’s active participants be connected to bridges which are arranged in a mesh; but the audience members would then be connected to bridges whose interconnection forms a tree extending from various nodes of the core mesh, so that the core media servers would only need to send media out to a limited number of connections to the audience’s bridges, which would then be forwarded out to the audience, possibly relaying through multiple bridges on the way.

  

  Finally, changes need to be made for the signaling servers used by the Jitsi back-end.  While information about audience members only needs to be propagated to selected back-end infrastructure servers, information about a conference’s active participants needs to be forwarded to the entire audience.  The existing XMPP servers that the Jitsi back-end uses aren’t designed for this level of load.  Thus, we are developing solutions such that this participant information can be mirrored from one XMPP server to another, allowing each server to handle only a manageable number of client connections while still getting the information to the entire audience quickly.

  Stay tuned!

  Your personal meetings team.

  ---

  Author: Jonathan Lennox

  The post Low-latency conference streaming to very large audiences appeared first on Jitsi.

November 08, 2022

• Digium UCaaS as PBX Replacement: Part 2

  In my last blog, I wrote about a customer just wanting basic PBX features from “25 years ago” and whether it was possible to buy a business phone system today that would be able to effectively replace one of these older systems.

  The answer is “of course you can get a phone system” that handles the PBX feature requirements from 25 years ago. And it will do exactly what you want it to do, and are used to doing, in terms of calling and call routing and audio conferencing and voice mail, etc. And it can still be on-premises if you wish, but it can also run in the cloud. And you can use a handset just like your current system has. If this is what you want, we have it.

  But it will also come with other features, or the ability to add these features, because that is what many customers want today:

  • Chat
  • Presence
  • Video calling
  • Mobility (Calling to and from your smartphone and laptop)
  • Integrations to CRM systems
  • Ability to customize via adding applications (such as notification apps)

  So don’t be confused and don’t be afraid to upgrade because of the marketing buzzwords used today. You’ll have all your old features, but you’ll be able to use these new features as well. For instance, the mobility feature allows your business phone number to follow you around on your laptop and Smartphone – it will make you “look bigger” to your customers since you’ll be reachable more easily.

  Upgrade so you don’t put your business at risk because of a potentially failing old system. Come talk to us and we’ll be happy to help. PBXs are there today, just in different clothing.

  The post UCaaS as PBX Replacement: Part 2 appeared first on Sangoma Technologies.

• ng-voice ng-voice is now present in Budapest, Hungary

  We at ng-voice are excited to announce the opening of our new hub in the beautiful city of Budapest, Hungary. We are at an exciting point in the development of ng-voice: we have grown our team, expanded our client base, and started to further increase our global reach with the opening of our office in Budapest. 

   

  Our newly opened hub will initially host a dedicated support team and will be led by Emanuel Nemeti. The support team is responsible for responding quickly to any possible incident and guaranteeing a great customer experience with our fully containerized cloud-native IMS and its components. 

  

  Dedicated support team in Budapest, Hungary

  Emanuel, who joined us as support lead in Budapest, has 18 years of experience in management in EMEA, APAC, and US regions, offering quality service and support to companies all over the globe. He said “It’s is a great challenge to set up a new hub and team for ng-voice in Budapest. I’m excited to be working with talented engineers to provide fast and reliable responses to any impacting incident and deliver the best possible experience for our clients, monitoring all deployed solutions and proactively investigating alerts observed within the solution”. 

   

  We are thrilled with this achievement and we look at this new location as a significant milestone in our history. To learn more about our history and team, you can visit our about us page. 

  

  

  Khaled Amirian

  Employer Branding & Internal Marketing Specialist

  Publisher Bio

  During his academic and professional career, his curiosity to learn different business functions such as HR and marketing allowed him to gain valuable insights. Khaled aims to provide unique perspectives on topics in digital marketing and HRM. His interests in the digital world helped him become a key community member among Esports player.

November 03, 2022

• Digium Business Voice+ Named Cloud Computing Product of the Year by Cloud Computing Magazine

  We proudly announce that Business Voice+ was named the Cloud Computing Product of the Year Award, presented by Cloud Computing Magazine.

  Business Voice+ is Sangoma’s pure cloud deployment platform. Designed for businesses who want peerless call quality, communications flexibility, and exceptional system support, Business Voice is the perfect, zero-hardware option. With Business Voice, your business can leverage the power of a complete, end-to-end system from an intuitive, browser-based interface.

  The Cloud Computing Product of the Year Award honors vendors with the most innovative, practical, and beneficial cloud products and services deployed within the past year.

  Learn more about Business Voice+!

  The post Business Voice+ Named Cloud Computing Product of the Year by Cloud Computing Magazine appeared first on Sangoma Technologies.